Veterinary Operations & Special Projects Lead

Curo Pet Care; Los Angeles (CA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k

Personal pet care discount

Vacation and paid holidays

Job summary

Curo Pet Care is seeking an Operations Manager - Special Projects to oversee time-bound operational initiatives across our general practice and specialty hospitals. This remote role reports to the Director of Special Projects and involves project execution, SOP development, and data-driven updates for senior leadership.

The right candidate will have veterinary operations experience, strong coordination and data-analytic skills, advanced Excel/Sheets, and the ability to manage cross-functional

Qualifications

• Strong background in veterinary operations and leadership, including PIMS.
• Experience coordinating cross-site initiatives and dashboards.

Responsibilities

• Manage day-to-day execution of operational initiatives, including timelines, task lists, deliverables and follow-ups.
• Draft, edit and format standard operating procedures, operational playbooks, guidance documents and training materials.
• Coordinate multi-site rollouts and pilot programs, ensuring hospital and regional teams have what they need to implement successfully.
• Gather input from Regional Directors, Practice Managers and hospital teams to ensure projects are practical and field-tested.
• Build and maintain trackers, dashboards and reporting tools to monitor project adoption and results.
• Pull, clean and reconcile data from practice management software (PIMS), spreadsheets and other internal systems with a highly critical eye.
• Prepare structured updates, summaries and presentations for the Director of Special Projects, CEO and senior leadership.
• Identify discrepancies, trends and risks, and flag them proactively.
• Serve as a point of contact for hospital and field teams on active initiatives, responding to inquiries with a concierge mindset.
• Help facilitate communication and follow-through across departments and the field leadership team.
• Schedule and prepare materials for project meetings, capture notes and track action items to completion.
• Support high-priority or sensitive initiatives as assigned, including internal assessments, audits and process reviews.
• Handle confidential information with discretion and sound judgment.
• Jump in wherever needed - this role will evolve with the needs of the business.

Skills

Project coordination

Data analysis

Excel/Sheets

PowerPoint/Slides

PIMS

Leadership

Tools

MS Office Suite

Google Sheets

Job description

Curo Pet Care is seeking an Operations Manager - Special Projects to oversee time-bound operational initiatives across our general practice and specialty hospitals. This remote role reports to the Director of Special Projects and involves project execution, SOP development, and data-driven updates for senior leadership.

The right candidate will have veterinary operations experience, strong coordination and data-analytic skills, advanced Excel/Sheets, and the ability to manage cross-functional