Veterinary Office Manager

Jackson Animal Hospital; Jackson (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Jackson Animal Hospital is seeking a Veterinary Office Manager to oversee the front desk of a busy clinic. The role requires organized, dependable leadership, calm under pressure, and the ability to manage staff, clients, and daily operations.

You'll work with a team of receptionists, technicians, and doctors, using ezyVet and other software. The schedule is full-time, four 10-hour days with some flexibility for the right candidate.

Qualifications

• Front desk leadership and staff management.
• Ability to train and schedule staff.
• Strong communication and client relations.
• Proficient with veterinary software and office tech.
• Experience in busy clinic operations preferred.

Responsibilities

• Oversee day-to-day front desk operations.
• Train, support, and supervise staff.
• Manage front desk scheduling.
• Handle invoicing and billing.
• Coordinate with veterinarians and technicians.
• Resolve scheduling and workflow issues.
• Maintain high level of client service.

Skills

Leadership

Communication

Organization

Customer service

Tech-savvy

Tools

ezyVet

Job description

Job Description

Veterinary Office Manager – Full Time

We are seeking an organized, dependable, and professional Office Manager to oversee the day-to-day operations of our veterinary clinic’s front desk.

This is a leadership position for someone who communicates well, stays calm under pressure, and can confidently manage staff, clients, and the daily challenges of a busy veterinary practice.

Responsibilities

• Train, support, and oversee front desk staff
• Create and manage the front desk schedule
• Review staff performance and provide feedback and direction
• Handle invoicing and monthly billing
• Schedule appointments and assist with phones/front desk coverage as needed
• Manage client questions, concerns, and difficult interactions professionally
• Help coordinate communication between front desk staff, technicians, and doctors
• Identify and resolve scheduling, workflow, and day-to-day operational issues

What We’re Looking For

• Organized, reliable, and detail-oriented
• Strong communication and leadership skills
• Able to prioritize, problem-solve, and work independently
• Calm and professional in challenging or fast-paced situations
• Highly computer literate and able to learn new software quickly
• Comfortable managing and training employees
• Strong client-service skills

Our primary veterinary practice-management system is ezyVet , a cloud-based platform. Previous ezyVet experience is helpful but not required.

Previous management, supervisory, veterinary, medical, or client-service experience is preferred.

Schedule

Full-time, typically four 10-hour days per week, with some flexibility to negotiate the schedule for the right candidate.

Company Description

Founded in 2015 by Drs. Heather Carleton and Randy Acker, Jackson Animal Hospital is an award-winning, locally owned practice named "Best Veterinary Hospital in Jackson Hole" four years running. Blending compassionate local medicine with advanced capabilities the team delivers care alongside strong community outreach through programs like Spay/Neuter Wyoming and the Teton Raptor Center. Joining the team offers top-tier mentorship from nationally recognized leaders, a dedicated support staff, and an unbeatable lifestyle surrounded by world-class outdoor recreation near Grand Teton and Yellowstone National Parks.

Company Description

Founded in 2015 by Drs. Heather Carleton and Randy Acker, Jackson Animal Hospital is an award-winning, locally owned practice named "Best Veterinary Hospital in Jackson Hole" four years running. Blending compassionate local medicine with advanced capabilities the team delivers care alongside strong community outreach through programs like Spay/Neuter Wyoming and the Teton Raptor Center. Joining the team offers top-tier mentorship from nationally recognized leaders, a dedicated support staff, and an unbeatable lifestyle surrounded by world-class outdoor recreation near Grand Teton and Yellowstone National Parks.