Veterinary Lead CSR — Client Care & Team Leadership

VetEvolve

Seymour (TN)

On-site

USD 26,000 - 29,000

Full time

6 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical insurance

401(k)

Job summary

Seymour Veterinary Clinic in Seymour, Tennessee, seeks a dedicated Lead Customer Service Representative with at least 3 years in veterinary customer service. This full-time role requires a friendly, outgoing leader to guide the team and ensure top-notch client experiences.

Competitive hourly pay and benefits accompany the position. Responsibilities include leading the CSR team, handling inquiries and complaints, mentoring staff, coordinating with veterinarians for appointments, and upholding a

Qualifications

Minimum of 3 years of experience in veterinary medicine customer service.
Strong leadership and team management skills.
Excellent interpersonal and communication abilities.
Ability to handle stressful situations with a calm and positive attitude.

Responsibilities

Lead and manage the customer service team to ensure high-quality client interactions.
Handle customer inquiries, complaints, and service requests efficiently and courteously.
Train, mentor, and support team members to achieve performance goals.
Coordinate with veterinary staff to schedule appointments and manage client records.
Maintain a friendly and professional environment for both clients and staff.
Implement and improve customer service procedures and policies.