Veterinary Internal Medicine Client Care Coordinator

Veritas Veterinary Partners; Wheat Ridge (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Discount on veterinary care

Mental health support

Uniform allowance

Learning and growth opportunities

Continuing education support

401k retirement plan with match

Medical, vision, dental insurance

Life insurance

Paid parental leave

Paid time off

Job summary

Veritas Veterinary Partners is hiring a Internal Medicine Client Care Coordinator at Wheat Ridge Animal Hospital in Wheat Ridge, CO. You will be the primary client contact for referrals and diagnostics, translating clinical information for clients while keeping the internal medicine schedule running smoothly.

Ideal candidates have hands-on veterinary floor experience, knowledge of workflows, and the ability to discuss diagnoses and care plans clearly.

Qualifications

• Hands-on veterinary medical experience on the floor (e.g., assistant or technician).
• Working knowledge of veterinary terminology, diagnostics, and treatment workflows.
• Strong communication skills to explain clinical information to clients clearly.
• Ability to stay calm and empathetic with clients during high-stress situations.
• Strong organizational skills for multi-case management.

Responsibilities

• Serve as the main liaison between clients, referring veterinarians, and the internal medicine care team.
• Schedule appointments, rechecks, and diagnostic procedures with the clinical team.
• Explain diagnoses and treatment plans to clients; escalate questions to the doctor as needed.
• Manage incoming referrals and ensure records and diagnostics are received before appointments.
• Support clients through chronic or complex cases, including difficult conversations.
• Prepare cost estimates, discuss financial options, and process payments.
• Maintain accurate documentation in the practice management system.

Skills

Hands-on vet med experience

Veterinary terminology knowledge

Strong communication skills

Calm and empathetic under pressure

Strong organizational skills

Job description

Veritas Veterinary Partners is hiring a Internal Medicine Client Care Coordinator at Wheat Ridge Animal Hospital in Wheat Ridge, CO. You will be the primary client contact for referrals and diagnostics, translating clinical information for clients while keeping the internal medicine schedule running smoothly.

Ideal candidates have hands-on veterinary floor experience, knowledge of workflows, and the ability to discuss diagnoses and care plans clearly.