Veterinary Coordinator - Internal Medicine

Veritas Veterinary Partners; Wheat Ridge (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Discount on veterinary care

Mental health support

Uniform allowance

Learning and growth opportunities

Continuing education support

401k retirement plan with match

Medical, vision, dental insurance

Life insurance

Paid parental leave

Paid time off

Job summary

Veritas Veterinary Partners is hiring a Internal Medicine Client Care Coordinator at Wheat Ridge Animal Hospital in Wheat Ridge, CO. You will be the primary client contact for referrals and diagnostics, translating clinical information for clients while keeping the internal medicine schedule running smoothly.

Ideal candidates have hands-on veterinary floor experience, knowledge of workflows, and the ability to discuss diagnoses and care plans clearly.

Qualifications

• Hands-on veterinary medical experience on the floor (e.g., assistant or technician).
• Working knowledge of veterinary terminology, diagnostics, and treatment workflows.
• Strong communication skills to explain clinical information to clients clearly.
• Ability to stay calm and empathetic with clients during high-stress situations.
• Strong organizational skills for multi-case management.

Responsibilities

• Serve as the main liaison between clients, referring veterinarians, and the internal medicine care team.
• Schedule appointments, rechecks, and diagnostic procedures with the clinical team.
• Explain diagnoses and treatment plans to clients; escalate questions to the doctor as needed.
• Manage incoming referrals and ensure records and diagnostics are received before appointments.
• Support clients through chronic or complex cases, including difficult conversations.
• Prepare cost estimates, discuss financial options, and process payments.
• Maintain accurate documentation in the practice management system.

Skills

Hands-on vet med experience

Veterinary terminology knowledge

Strong communication skills

Calm and empathetic under pressure

Strong organizational skills

Job description

World Class Medicine.

Purpose-Driven Partnership.

World Class Medicine.

Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Position Summary

The Internal Medicine Client Care Coordinator is the primary point of contact for clients navigating a specialty internal medicine caseload - from referral through diagnostics, treatment, and follow-up. The ideal candidate has hands-on vetmed floor experience and is comfortable translating clinical information for clients while keeping the internal medicine schedule running smoothly.

Key Responsibilities

• Serve as the main liaison between clients, referring veterinarians, and the internal medicine care team
• Schedule appointments, rechecks, and diagnostic procedures in collaboration with the clinical team
• Communicate clearly with clients about diagnoses, treatment plans, and next steps, escalating clinical questions to the doctor as needed
• Manage incoming referrals, ensuring records and diagnostics are received prior to appointments
• Support clients through chronic or complex cases, including difficult or emotional conversations
• Prepare cost estimates, discuss financial options, and process payments
• Maintain accurate documentation in the practice management system

Required Qualifications

• Hands-on veterinary medical experience working on the floor (e.g., as a veterinary assistant or technician) — required
• Working knowledge of veterinary terminology, diagnostics, and treatment workflows
• Strong communication skills, with the ability to explain clinical information clearly to clients
• Ability to stay calm and empathetic with clients during high-stress or emotional situations
• Strong organizational skills, comfortable managing multiple cases and priorities at once

Preferred Qualifications

• Prior experience in a specialty or referral practice, particularly internal medicine
• Experience handling client financial conversations, estimates, or payment plans

Schedule: Monday through Friday, 8:00am - 4:00pm

Salary: $19.00 - $23.00/hour, based on experience

Benefits

• Discount on veterinary care and pet insurance options for your furry family
• Mental health support with Talkspace
• Uniform allowance
• Learning and growth opportunities
• Continuing education support for licensed team members
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off for for full-time team members

Wheat Ridge Animal Hospital is hiring… and so is everyone else. So, what is unique about our hospital?

Every aspect of our organization links to one key tenet, which is to provide compassionate and optimal patient care. We have a long-standing and national reputation of gold standard medicine, supported by both the education and training of our team members, along with top-of-the-line equipment needed to keep in line with the advancements in veterinary medicine.

With this as the epicenter of our mission, our culture consists of respect, compassion, understanding, and teamwork.

Wheat Ridge Animal Hospital provides an internal community that supports work-life balance, employee learning and engagement, and personal and career development; we also are committed to external community involvement, which encompasses fellow veterinary establishments and shelters, city eco-sustainability actions, support of local businesses, and law enforcement pet care.We are not just a corporation, we are an entity, a living, breathing, growing organism that can only thrive when comprised of great team members.

Location: 10140 W 44th Ave, Wheat Ridge, CO 80033

Base Pay: $19 USD - $23 USD

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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