Veterinary Hospital Manager

National Veterinary Associates; Deerfield (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance Benefits

Free Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Job summary

Deerfield Animal Care Center, a part of National Veterinary Associates, seeks a Veterinary Hospital Manager to lead the hospital’s growth, profitability, and culture. You will oversee operations, finances, and a multidisciplinary team, ensuring premier patient care and excellent client service in a collaborative environment.

The role emphasizes on-site leadership, overseeing schedules and costs while driving operational efficiency and staff development to support a growing veterinary hospital.

Qualifications

• Bachelor’s degree in business or related field preferred.
• 3–5 years in a managerial role, including customer service experience.
• Experience in a hospital, retail, or service-based environment with increasing responsibility is a plus.

Responsibilities

• Own the P&L and be accountable for hospital performance.
• Collaborate with regional leadership to forecast needs and trends.
• Manage accounts receivable and control costs.
• Oversee hospital inventory and labor costs.
• Manage payroll for hospital staff and schedule development.
• Lead initiatives to improve processes and workflows across client service, operations, and administration.
• Implement new technologies and initiatives to improve efficiency and patient care.
• Establish and drive a positive hospital culture and uphold high client service standards.
• Track licensures for all DVMs and provide constructive feedback.

Skills

Leadership

P&L ownership

Customer service

Team management

Operational improvement

Education

Bachelor's degree in business or related field

Job description

Hospital Name: Deerfield Animal Care Center

Job Type: Hospital Management

Employment Type: Permanent

Description & Requirements

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? Deerfield Animal Care Center is seeking an enthusiastic Veterinary Hospital Manager to join our thriving team!

As a Veterinary Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
• $60,000 - $70,000 Annually Salary DOE
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends