Veterinary Hospital Manager

National Veterinary Associates; Bend (OR); On-site; USD 75,000 - 110,000; Full time

Job summary

Central Oregon Animal Hospital in Bend, Oregon seeks a Veterinary Hospital Manager to lead daily operations, drive revenue, manage costs, and foster a collaborative team culture focused on outstanding patient care and client service.

The role requires in-person leadership with a focus on profitability, operations, and staff development. This position demands strong communication, strategic planning, and hands-on management of hospital processes.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3-5 years in a managerial role, including customer service experience.
• Experience in hospital, retail, or service-based industry with increased responsibility is a plus.

Responsibilities

• Own the hospital's performance and P&L.
• Collaborate with regional leadership to forecast needs.
• Oversee hospital operations, scheduling, and labor costs.
• Drive patient care quality and client service excellence.
• Lead and develop the hospital team to improve processes and workflows.
• Implement technologies and initiatives to improve operational efficiency.

Skills

Leadership

P&L management

Customer service

Education

Bachelor's degree in business or related field

Job description

Job Type: Hospital Management

Employment Type: Permanent

Description & Requirements

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? Central Oregon Animal Hospital in Bend, Oregon is seeking an enthusiastic Veterinary Hospital Manager to join our thriving team!

As a Veterinary Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

The Opportunity:

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications:

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus