Veterinary Hospital Manager

NVA General Practice; Bakersfield (CA); On-site; USD 71,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Mental health benefits

401k with match

Paid time off

Continuing Education stipends

Work-life balance

Job summary

Southwest Veterinary Hospital in Bakersfield, CA is seeking a Veterinary Hospital Manager to lead our growing team, ensuring top‑tier patient care and outstanding client service. You will own the hospital's operations, drive revenue, manage costs, and foster a culture of excellence and compassion.

Regular on‑site presence and close collaboration with the Managing Veterinarian are essential to success. Join a dynamic, collaborative environment focused on growth, process improvement, and staff

Qualifications

• Bachelor’s degree in business or related field preferred.
• 3–5 years in a managerial role with customer service experience.
• Experience in hospital/retail/service setting with increasing responsibility is a plus.

Responsibilities

• Own P&L and be accountable for hospital performance.
• Forecast needs with regional leadership.
• Manage accounts receivable.
• Oversee inventory and control costs.
• Manage payroll and labor costs.
• Develop schedules for staff.
• Promote best practices and drive change.
• Lead team to improve processes and workflows.
• Implement new technologies to improve efficiency.
• Maintain licensure for DVMs.
• Provide feedback and handle difficult conversations.
• Uphold highest level of client service.

Skills

Leadership

Customer service

Team management

Education

Bachelor's degree in business or related field

Job description

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? Southwest Veterinary Hospital is seeking an enthusiastic Veterinary Hospital Manager to join our thriving team!

As a Veterinary Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

For more details, please visit our website at: https://www.southwestveterinaryhospital.com/

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top‑notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in‑person interaction with clients and employees, regular on‑site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• $70,500 - $85,000 Annually Salary
• Annual Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance

Address: 2905 Brundage Ln, Bakersfield, CA 93304