Veterinary Hospital Chief of Staff

Banfield Pet Hospital; Chandler (AZ); On-site; USD 118,000 - 170,000; Full time

Job summary

Banfield Pet Hospital is seeking a Chief of Staff to lead hospital operations, drive clinical excellence, and maximize client satisfaction. You will partner with the Practice Manager and Medical Director to guide a high-performing veterinary team and ensure exceptional service across all client touchpoints.

The role requires strategic planning, effective communication, and hands-on leadership to sustain productivity and brand standards in a dynamic hospital environment.

Qualifications

• Leadership experience in a multi-disciplinary veterinary hospital.
• Proven ability to manage teams and improve productivity.
• Strong communication and client service orientation.
• Experience coaching and mentoring veterinary staff.
• Ability to align hospital goals with brand standards.
• Skilled at hiring, training and performance management.

Responsibilities

• Lead the hospital to deliver high-quality veterinary care and exceptional client service.
• Manage hospital operations, budget, and employee performance.
• Coach veterinarians and staff to meet clinical and customer service standards.
• Partner with leadership to drive productivity and profitability.
• Ensure compliance with policies, safety, and ethical guidelines.
• Facilitate routine team meetings and transparent internal communications.

Skills

Leadership

Conflict Management

Customer Focus

Developing Direct Reports

Directing Others

Building Effective Teams

Functional

Hiring and Staffing

Communication Skills

Managing and Measuring Work

Peer Relationships

Drive for Results

Job description

Banfield Pet Hospital is seeking a Chief of Staff to lead hospital operations, drive clinical excellence, and maximize client satisfaction. You will partner with the Practice Manager and Medical Director to guide a high-performing veterinary team and ensure exceptional service across all client touchpoints.

The role requires strategic planning, effective communication, and hands-on leadership to sustain productivity and brand standards in a dynamic hospital environment.