Veterinary Front Desk Specialist - Caring Client Experience

superior; Superior (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Job summary

Superior Animal Hospital in Superior, WI seeks a Veterinary Receptionist to greet clients and patients, manage schedules, and ensure smooth front-desk operations with empathy and professionalism.

The role emphasizes multitasking in a veterinary setting, handling calls, processing payments, and coordinating with the medical team. Onboarding covers veterinary terminology and software use; strong customer service is essential.

Qualifications

• 1+ year front desk or customer service in medical or veterinary settings.
• Strong verbal and written communication and active listening.
• Experience with appointment scheduling, phone systems, data entry, and POS.
• Organized, detail-oriented, able to multitask in fast-paced environment.
• Proficient with Microsoft Office; quick to learn new software.

Responsibilities

• Greet and check in clients and patients at front desk.
• Answer multi-line phone system and manage inquiries.
• Process payments and schedule future appointments.
• Provide compassionate customer service for anxious clients.
• Data entry and maintain records in the practice management system.
• Coordinate with clinical staff and relay messages.
• Keep reception and waiting area clean and welcoming.

Skills

Customer service

Verbal communication

Written communication

Appointment scheduling

Multi-line phone systems

Data entry

Payment processing

Microsoft Office

Team player

Reliability

Animal care affinity

Tools

PIMS software

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Superior Animal Hospital in Superior, WI seeks a Veterinary Receptionist to greet clients and patients, manage schedules, and ensure smooth front-desk operations with empathy and professionalism.

The role emphasizes multitasking in a veterinary setting, handling calls, processing payments, and coordinating with the medical team. Onboarding covers veterinary terminology and software use; strong customer service is essential.