Compassionate Veterinary Front Desk Associate

veterinarypracticepartners; Horsham (PA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO

401(k) plan

Onboarding & mentorship

Employee pet discount

Job summary

Family Pet Clinic is seeking a dedicated Veterinary Receptionist to greet clients, manage the front desk, and coordinate appointments in a friendly, client-focused environment. Onboarding will cover veterinary workflows, software, and medical terminology to ensure you thrive in a busy practice.

We offer comprehensive benefits and a supportive team, with opportunities for professional development and an employee pet discount.

Qualifications

• Minimum 1 year front desk or customer service in a medical, dental, veterinary, urgent care, or high-volume service environment.
• Strong verbal and written communication with active listening.
• Experience with appointment scheduling and multi-line phone systems.
• Proficient in data entry and basic payment processing or POS.
• Able to multitask and stay organized in a fast-paced veterinary setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls and inquiries about scheduling and services.
• Process client check-out, including payments and scheduling future appointments.
• Provide composed and compassionate customer service to anxious clients.
• Perform accurate data entry and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages and flag urgent situations.
• Maintain a clean, organized, and welcoming reception area.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Data entry

POS / payments

Microsoft Office

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Family Pet Clinic is seeking a dedicated Veterinary Receptionist to greet clients, manage the front desk, and coordinate appointments in a friendly, client-focused environment. Onboarding will cover veterinary workflows, software, and medical terminology to ensure you thrive in a busy practice.

We offer comprehensive benefits and a supportive team, with opportunities for professional development and an employee pet discount.