Veterinary Financial Coordinator

Ethos Veterinary Health; Lawrence (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

CEU & Uniform

License reimbursement

CPR training

Education sponsorships

VTNE study group

PTO & Holidays

Referral bonuses

Pet discount

Financial benefits access

Insurance options

401(k) with match

Employee Assistance Program

Job summary

Bulger Veterinary Hospital in Lawrence, MA is hiring a full-time Veterinary Financial Coordinator to support ER and ICU departments. The role focuses on presenting treatment plan estimates, discussing payment options, collecting deposits, and ensuring transparent financial communication with clients.

You will manage invoices across hospital systems, coordinate with veterinary teams, and guide clients through payment plans and assistance options such as CareCredit and Scratchpay.

Qualifications

• High school diploma or GED required or equivalent experience.
• Experience handling difficult conversations with clients in a veterinary setting.
• Strong understanding of billing, invoicing and payment collection processes.
• Excellent numerical and data entry skills with attention to detail.

Responsibilities

• Serve as the primary financial liaison for ER and ICU clients, presenting estimates and collecting deposits.
• Maintain accurate patient invoices across hospital systems and ensure correct charging.
• Collaborate with ER/ICU veterinarians to communicate financial plans and support care workflows.
• Provide financial updates for hospitalized patients and document conversations in the medical record.
• Educate clients on payment options, including CareCredit and Scratchpay, and assist with applications.
• Address billing questions and escalate complex issues when needed.
• Develop expertise in billing processes and promote best practices across teams.

Skills

Attention to detail

Verbal communication

Written communication

Billing & invoicing

Data entry

Customer service

Education

High school diploma / GED

Tools

EzyVet

Billing software

Job description

Veterinary Financial Coordinator | $24–$26/hour
Location: Lawrence, Massachusetts
Schedule: Full-Time | Tuesday–Saturday, 4:00 p.m.–12:00 a.m.
Compensation: $24–$26/hour based on experience

Bulger Veterinary Hospital is hiring a full-time Veterinary Financial Coordinator to support our Emergency and ICU departments in Lawrence, Massachusetts. This role is ideal for a detail-oriented client service professional who enjoys helping pet owners navigate financial conversations while supporting efficient patient care.

As a Veterinary Financial Coordinator, you’ll serve as the primary resource for clients regarding treatment plan estimates, payment options, billing questions, and financial expectations while partnering closely with ER and ICU medical teams.

Compensation

• $24-$26 per hour, based on experience

Full-Time Benefits

• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Generous PTO + Paid Holidays
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule

• Tuesday-Saturday: 4:00pm-12:00am

Responsibilities

• Serve as the primary financial liaison for ER and ICU clients, presenting treatment plans, discussing estimates, collecting deposits, and setting clear financial expectations with empathy and transparency.
• Review and maintain accurate patient invoices by ensuring services, supplies, departments, and providers are correctly documented and charged within EzyVet and related hospital systems.
• Partner closely with ER and ICU veterinarians to create treatment estimates, communicate financial plans, and support efficient patient care workflows.
• Provide financial updates for hospitalized patients, obtain additional deposits as needed, and document all client financial conversations within the medical record.
• Educate clients on payment and financial assistance options, including pet insurance, CareCredit, and Scratchpay, and assist with applications and claims when appropriate.
• Address client questions and concerns related to billing, invoices, and financial agreements, escalating complex issues to the appropriate medical team members when needed.
• Develop expertise in hospital billing processes, insurance programs, and payment resources while promoting best practices in charge capture and financial communication across teams.

Qualifications

• High school diploma, GED, or equivalent combination of education and experience
• Minimum 3 years of client service experience with demonstrated ability to navigate difficult conversations during emotionally challenging situations
• Veterinary hospital experience strongly preferred
• Strong understanding of veterinary terminology, workflows, and patient care processes
• Experience with billing, invoicing, charge capture, payment collection, and data entry
• Strong attention to detail with excellent organizational and multitasking abilities
• Excellent verbal and written communication skills + Strong interpersonal and customer service skills
• Basic math and financial calculation skills
• Ability to work around sick animals, zoonotic diseases, cleaning chemicals, and other veterinary workplace hazards
• Fluent English speaking and reading skills required

About Bulger Veterinary Hospital

Bulger Veterinary Hospital is a multi-specialty and emergency veterinary hospital serving pets and families throughout Massachusetts and southern New Hampshire. Our hospital offers advanced diagnostics, specialty medicine, surgery, emergency and critical care, and collaborative treatment planning across services.

We are committed to helping veterinary technicians continue growing their skills while practicing high-quality medicine in a supportive team environment.

Surrounding Areas

• Lawrence, MA & Andover, MA
• North Andover, MA & Methuen, MA
• Haverhill, MA & Lowell, MA
• Dracut, MA & Tewksbury, MA
• Salem, NH & Windham, NH
• Nashua, NH & Derry, NH
• Manchester, NH & Boston North Shore communities

Many of our team members commute from surrounding areas throughout the Merrimack Valley, Greater Boston, and southern New Hampshire.

Considering Relocating?

Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you’re relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.