Assistant Hospital Manager, Veterinary

Ethos Veterinary Health; Woburn (MA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

CE & Uniform

License reimbursement

CPR training

VTNE reimbursement

PTO 3 weeks

Holiday pay

Pet discount

401(k)

Job summary

Ethos Veterinary Health's Mass Veterinary Referral Hospital in Woburn, MA seeks an Assistant Hospital Services Manager for Medicine Services to lead operations and drive patient care excellence.

You will oversee inpatient workflows, coordinate staffing, and partner with doctors, technicians, and leadership to optimize quality, safety, and service delivery in a dynamic specialty/emergency setting.

Qualifications

• 5+ years of veterinary industry experience required.
• 1+ years of supervisory or leadership experience required.
• Experience supporting hospital operations, staffing, workflow coordination, and team development.
• Fluent English speaking and reading skills required.

Responsibilities

• Provide operational and clinical oversight of Medicine Services.
• Collaborate with doctors, technicians, and clinical supervisors to support advanced patient care delivery and continuity of care.
• Monitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocation.
• Perform real-time workflow assessments, quality control checks, staffing adjustments, and operational support.
• Support centralized patient care operations while managing labor within budget expectations.
• Coordinate patient management between Medicine, Emergency, Critical Care, Surgery, and Anesthesia.
• Assist with developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocols.
• Evaluate departmental resources, including staffing, equipment, and operational tools, while recommending improvements as needed.
• Ensure inpatient treatment and hospitalization areas remain clean, organized, safe, functional, and OSHA compliant.
• Support hospital standards related to infection prevention, patient safety, controlled substances, and equipment maintenance.
• Identify opportunities to improve patient flow, workflow consistency, operational efficiency, and quality of care.
• Support onboarding, training, mentoring, and development of inpatient technicians and support staff.
• Promote a collaborative team environment focused on communication, accountability, and exceptional patient care.
• Participate in recruitment, interviewing, scheduling, performance management, and team development processes.
• Assist with departmental meetings, operational planning, and process improvement initiatives.
• Facilitate communication between hospital departments to support seamless patient transitions.
• Resolve payroll matters, report Workers’ Compensation claims, and complete administrative duties as assigned.

Skills

Leadership

Communication

Problem-solving

Organization

Fluent English

Job description

Assistant Hospital Manager, Veterinary

$85,000+/year

Location: Woburn, MA

Schedule: Full-Time | 4-Day Work Week | Daytime Hours

Compensation: $85,000+/year based on experience

Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring an Assistant Hospital Services Manager to support our Medicine Services team. This leadership opportunity is ideal for an experienced veterinary professional looking to support hospital operations, team development, workflow efficiency, and advanced patient care in a specialty animal hospital.

As the Assistant Hospital Services Manager for Medicine Services, you’ll provide operational and clinical oversight of our Internal Medicine, Cardiology, Oncology, and Ophthalmology teams while partnering closely with doctors, technicians, supervisors, and hospital leadership to create a collaborative environment focused on exceptional patient care.

Full-Time Benefits:

• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Starting 3 weeks vacation + Sick Time
• Working a holiday = DOUBLE Pay!
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule

• Full-time
• 4-day work week
• Daytime shifts
• One weekend shift required

Responsibilities

• Provide operational and clinical oversight of Medicine Services
• Collaborate with doctors, technicians, and clinical supervisors to support advanced patient care delivery and continuity of care
• Monitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocation
• Perform real-time workflow assessments, quality control checks, staffing adjustments, and operational support
• Support centralized patient care operations while managing labor within budget expectations
• Coordinate patient management between Medicine, Emergency, Critical Care, Surgery, and Anesthesia
• Assist with developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocols
• Evaluate departmental resources, including staffing, equipment, and operational tools, while recommending improvements as needed
• Ensure inpatient treatment and hospitalization areas remain clean, organized, safe, functional, and OSHA compliant
• Support hospital standards related to infection prevention, patient safety, controlled substances, and equipment maintenance
• Identify opportunities to improve patient flow, workflow consistency, operational efficiency, and quality of care
• Support onboarding, training, mentoring, and development of inpatient technicians and support staff
• Promote a collaborative team environment focused on communication, accountability, and exceptional patient care
• Participate in recruitment, interviewing, scheduling, performance management, and team development processes
• Assist with departmental meetings, operational planning, and process improvement initiatives
• Facilitate communication between hospital departments to support seamless patient transitions
• Resolve payroll matters, report Workers’ Compensation claims, and complete administrative duties as assigned

Qualifications

• 5+ years of veterinary industry experience required
• Veterinary operations experience preferred
• 1+ years of supervisory or leadership experience required
• Experience supporting hospital operations, staffing, workflow coordination, and team development
• Strong leadership, organization, communication, and problem-solving skills
• Understanding of advanced inpatient care operations and centralized patient care models preferred
• Ability to support teams in a fast-paced emergency and specialty animal hospital environment
• Collaborative leadership style with a focus on team engagement and patient care excellence
• Fluent English speaking and reading skills required

Did you know?

Mass Vet is a Level 1 24-hour emergency/critical care and specialty veterinary hospital.

This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society that Mass Vet meets the standards for their highest rating.

Our 42,000-square-foot, state-of-the-art facility is designed for comprehensive veterinary care, featuring:

• Dedicated ambulance bay for emergencies
• Multiple treatment wards and 20+ exam rooms
• Digital radiography, MRI, and CT suites
• Advanced operating rooms
• Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center
• Referral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery

Surrounding Areas

Located in Woburn, MA, our hospital attracts talented veterinary professionals from throughout Greater Boston and the surrounding region, including:

• Burlington, MA & Stoneham, MA & Winchester, MA
• Reading, MA & Wakefield, MA & Wilmington, MA
• Lexington, MA & Arlington, MA & Medford, MA
• Melrose, MA & Malden, MA & Billerica, MA
• Bedford, MA & Tewksbury, MA
• North Reading, MA & Andover, MA
• North Andover, MA & Somerville, MA & Cambridge, MA
• Boston, MA & Lowell, MA & Chelmsford, MA

Considering Relocating?

Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.