Veterinary ER Triage & Referral Coordinator

Vets Pets; Knightdale (NC); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition assistance

Medical plans

Dental coverage

Vision coverage

401(k) with employer match

Life insurance

Paid time off

Health Savings Account

Short term disability

Continuing education allowance

Employee assistance program

Job summary

Wake Veterinary Medical Center in Knightdale, NC, 24‑hour hybrid hospital, seeks an experienced Referral Coordinator to manage referrals between referring veterinarians and our emergency/ICU teams. You will coordinate documentation, communication, and patient flow in a fast-paced setting.

The role emphasizes collaboration with clinicians, accurate record-keeping, and compassionate client interaction while supporting hospital operations and triage processes as needed.

Qualifications

• Minimum of 5 years of veterinary emergency experience.
• Strong communication, organizational, verbal, and time management skills.
• Demonstrated ability to maintain professionalism and positivity under pressure.

Responsibilities

• Serve as the primary liaison between referring veterinarians and the hospital for emergency and ICU referrals.
• Maintain accurate documentation and follow-up for all referrals and communications.
• Support hospital operations with efficiency in a fast-paced environment.
• Coordinate referrals between primary care veterinarians, specialists, and emergency clinicians.
• Provide compassionate, professional communication to clients during stressful situations.

Skills

Veterinary emergency experience

Communication skills

Organizational skills

Multitasking

Customer service

Tools

EzyVet

Job description

Wake Veterinary Medical Center in Knightdale, NC, 24‑hour hybrid hospital, seeks an experienced Referral Coordinator to manage referrals between referring veterinarians and our emergency/ICU teams. You will coordinate documentation, communication, and patient flow in a fast-paced setting.

The role emphasizes collaboration with clinicians, accurate record-keeping, and compassionate client interaction while supporting hospital operations and triage processes as needed.