Veterinary ER Triage Coordinator

Vets Pets; Knightdale (NC); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition assistance

Medical plans

Dental coverage

Vision coverage

401(k) with employer match

Life insurance

Paid time off

Health Savings Account

Short term disability

Continuing education allowance

Employee assistance program

Job summary

Wake Veterinary Medical Center in Knightdale, NC, 24‑hour hybrid hospital, seeks an experienced Referral Coordinator to manage referrals between referring veterinarians and our emergency/ICU teams. You will coordinate documentation, communication, and patient flow in a fast-paced setting.

The role emphasizes collaboration with clinicians, accurate record-keeping, and compassionate client interaction while supporting hospital operations and triage processes as needed.

Qualifications

• Minimum of 5 years of veterinary emergency experience.
• Strong communication, organizational, verbal, and time management skills.
• Demonstrated ability to maintain professionalism and positivity under pressure.

Responsibilities

• Serve as the primary liaison between referring veterinarians and the hospital for emergency and ICU referrals.
• Maintain accurate documentation and follow-up for all referrals and communications.
• Support hospital operations with efficiency in a fast-paced environment.
• Coordinate referrals between primary care veterinarians, specialists, and emergency clinicians.
• Provide compassionate, professional communication to clients during stressful situations.

Skills

Veterinary emergency experience

Communication skills

Organizational skills

Multitasking

Customer service

Tools

EzyVet

Job description

DescriptionWake Veterinary Medical Center is a 24-hour hybrid hospital offering primary care, emergency, surgery, internal medicine, oncology, advanced imaging (ultrasound and 64-slice CT), and cardiology services through our partnership with CVCA. We’ve doubled our facility space and expanded our diagnostic capabilities to better support our patients and referring veterinarians.

Wake Veterinary Medical Center is a 24-hour hybrid hospital offering primary care, emergency, surgery, internal medicine, oncology, advanced imaging (ultrasound and 64-slice CT), and cardiology services through our partnership with CVCA. We’ve doubled our facility space and expanded our diagnostic capabilities to better support our patients and referring veterinarians.

We’re also known for exceptional ICU care, delivered by a stable and experienced team of credentialed technicians and assistants.

Located in Knightdale, NC—just off I-540,we’re a quick and easy commute from anywhere in the Research Triangle. Raleigh is consistently ranked among the top cities to live in the U.S., offering everything from highly rated schools and family-friendly amenities to incredible food, extensive trails, and a central location in the state.

We are seeking an experienced and detail-oriented Referral Coordinator to join our team. This role plays a vital part in ensuring seamless communication and coordination between our Emergency Department, clients, and referring veterinarians.

Key Responsibilities

Key responsibilities include serving as the primary liaison between referring veterinarians who wish to transfer care to our hospital for emergency and ICU services; maintaining accurate documentation and follow-up for all referrals and communications, and supporting hospital operations with professionalism and efficiency in a fast-paced environment.

Emergency Triage Support

• Assist with intake and prioritization of emergency patients based on presenting condition
• Obtain patient histories, vital signs, and initial assessments for veterinary staff
• Prepare treatment and exam areas for incoming emergencies
• Monitor triaged and incoming emergency patients and report changes promptly
• Support veterinarians and technicians during diagnostics, treatments, and emergency procedures
• Maintain accurate medical records and documentation in the hospital management system

Referral Coordination

• Coordinate referrals between primary care veterinarians, specialists, and emergency clinicians
• Communicate with referring veterinary hospitals regarding patient updates, records, diagnostics, and treatment plans
• Ensure medical records, imaging, and laboratory results are complete and transferred appropriately
• Serve as a liaison between clients, referring veterinarians, and specialty departments

Client Communication

• Provide compassionate, professional communication to clients during stressful situations
• Explain intake procedures, visitation policies, estimates, and discharge instructions as directed by medical staff
• Answer incoming calls regarding emergency admissions and referral coordination
• Assist clients with completing forms, records requests, and payment processes

Hospital Operations

• Maintain cleanliness and organization of treatment, triage, and reception areas
• Support workflow efficiency between emergency and referral hospitals
• Follow all hospital safety, sanitation, and patient care protocols

Requirements

Qualifications

• Minimum of 5 years of veterinary emergency experience required.
• Demonstrate knowledge of veterinary medical procedures and terminology to effectively communicate with referring veterinarians and veterinary professionals.
• Strong communication, organizational, verbal, and time management skills.
• Demonstrated ability to maintain professionalism and positivity under pressure.
• EzyVet experience is a plus.
• Attention to detail and commitment to excellent customer service is always expected.
• Ability to multitask and remain calm in high-stress situations
• Strong organizational and computer skills
• Ability to work evenings, weekends, holidays, and overnight shifts as needed
• Familiarity with emergency triage protocols

Perks And Benefits Include

• Tuition assistance
• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse and eligible dependents available
• Paid time off / holidays
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans available
• Uniform allowance
• Continuing education allowance for credentialed technicians
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.