Veterinary ER Experience Architect

VEG ER for Pets; Glendale (AZ); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Unlimited ER CE + travel stipend

Travel stipend

Flexible schedules

Referral program

VEG swag and meals

Job summary

VEG is seeking a Customer Experience Coordinator to define the customer journey across in-person, phone, and online interactions. You will be outgoing, professional, and focused on saying YES to pet owners while supporting our veterinary teams.

You will grow your career through learning programs, leadership development, and travel stipends. The role requires 2+ years in customer service, strong software skills, and the ability to thrive in a fast-paced, high-energy hospital environment.

Qualifications

• 2+ years in a customer service role.
• Proficiency with practice management software.
• Highly organized with strong attention to detail.
• Excellent communication and empathy.

Responsibilities

• Greet customers warmly and manage communications across channels.
• Route urgent medical calls to a doctor quickly.
• Provide personalized, compassionate guidance to clients on options.
• Process payments and protect financial data.
• Follow up with customers to check pet care and relationships.

Skills

Customer service

Communication skills

Multitasking

Emotional intelligence

Tools

Practice management software

Job description

VEG is seeking a Customer Experience Coordinator to define the customer journey across in-person, phone, and online interactions. You will be outgoing, professional, and focused on saying YES to pet owners while supporting our veterinary teams.

You will grow your career through learning programs, leadership development, and travel stipends. The role requires 2+ years in customer service, strong software skills, and the ability to thrive in a fast-paced, high-energy hospital environment.