Veterinary ER: Customer Experience Navigator (Relief)

Veterinary Emergency Group The PC; Miami, Northern (FL, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Veterinary Emergency Group in Miami, FL is seeking a Customer Experience Coordinator (Relief) to help craft outstanding experiences for pets and their owners. The role focuses on welcoming customers, managing all communications, and ensuring each interaction is handled with care and urgency.

You will listen with empathy, resolve concerns quickly, and anticipate issues before they arise, contributing to a positive ER experience and supporting doctors and staff across shifts.

Qualifications

• Greet customers warmly and with urgency in person, on the phone, or online.
• Record details accurately and route urgent medical calls to a doctor promptly.
• Deliver personalized, memorable customer experiences by anticipating needs and saying yes.

Responsibilities

• Greet every customer with warmth and urgency, whether in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escape.

Job description

Veterinary Emergency Group in Miami, FL is seeking a Customer Experience Coordinator (Relief) to help craft outstanding experiences for pets and their owners. The role focuses on welcoming customers, managing all communications, and ensuring each interaction is handled with care and urgency.

You will listen with empathy, resolve concerns quickly, and anticipate issues before they arise, contributing to a positive ER experience and supporting doctors and staff across shifts.