Vet ER Customer Experience Specialist | Flexible Hours

VEG ER for Pets; Miami (FL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work schedules

Generous employee referral program

Comfortable scrubs and company swag

Job summary

A leading veterinary emergency company in Miami is seeking a Customer Experience Coordinator to enhance the customer service experience for pets and their owners. You will be responsible for managing customer communications, resolving concerns, and providing compassionate guidance. The ideal candidate has 2+ years in customer service and is skilled at multitasking in a fast-paced environment. This role offers competitive compensation, flexible schedules, and a supportive work culture.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Strong ability to communicate positively with diverse individuals.
• Willing to work in noisy environments and flexible with schedules.

Responsibilities

• Greet every customer warmly and with urgency.
• Manage all customer communications and route urgent calls.
• Listen empathetically and quickly resolve customer concerns.
• Process payments accurately and maintain privacy.

Skills

Customer service expertise

Problem-solving skills

Strong communication skills

Organizational skills

Multitasking ability

Tools

Practice management software

Job description

A leading veterinary emergency company in Miami is seeking a Customer Experience Coordinator to enhance the customer service experience for pets and their owners. You will be responsible for managing customer communications, resolving concerns, and providing compassionate guidance. The ideal candidate has 2+ years in customer service and is skilled at multitasking in a fast-paced environment. This role offers competitive compensation, flexible schedules, and a supportive work culture.