Veterinary ER Customer Experience Lead

Veterinary Emergency Group The PC; Fort Myers (FL); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

401K match

Health benefits start day one

Travel stipend

Student loan repayment

Paid parental leave

Flexible schedules

ER CE/travel stipend

Job summary

Veterinary Emergency Group seeks a Customer Experience Coordinator in Fort Myers, FL. You will define the customer experience through service, focus, and participation, delivering warm interactions across in-person, phone, and online channels.

You’ll grow with VEG by enhancing patient and client experiences, coordinating communications, and supporting the care team while navigating a busy, high-stakes environment.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized, with strong attention to detail.
• Strong communicator able to interact positively with diverse people.
• Able to multitask and thrive in a fast-paced, sometimes noisy environment.

Responsibilities

• Greet customers warmly in person, over the phone, or online.
• Oversee all customer communications and route urgent calls to a doctor.
• Deliver personalized, memorable experiences and find ways to say yes to needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting customer information.
• Follow up with customers after visits to ensure satisfaction and strengthen relationships.

Skills

Customer service

Computer skills

Practice management software

Multitasking

Tools

Practice management software

Job description

Veterinary Emergency Group seeks a Customer Experience Coordinator in Fort Myers, FL. You will define the customer experience through service, focus, and participation, delivering warm interactions across in-person, phone, and online channels.

You’ll grow with VEG by enhancing patient and client experiences, coordinating communications, and supporting the care team while navigating a busy, high-stakes environment.