Veterinary Emergency Liaison & Client Advocate

United Veterinary Care; Swansea (MA); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Medical Insurance

Dental Vision Insurance

401K Matching

Life Insurance

Pet Discounts

PTO & Holidays

EAP

CE Opportunities

Competitive Pay

Job summary

Bay State Veterinary Emergency and Specialty Services (BSVESS) is seeking an Emergency Liaison to bridge clients, doctors, referring vets, and hospital staff. You will coordinate communication, support hospitalized patients, and facilitate follow-up care.

Ideal candidates have 3+ years in veterinary settings (emergency or specialty preferred) and excel in client communication, problem solving, and medical knowledge applied behind the scenes.

Qualifications

• Minimum of 3 years veterinary experience; emergency, critical care or specialty preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Triage emergency inquiries and determine next steps for patients.
• Communicate with clients and referring veterinarians about care plans.
• Discuss medications, side effects, and treatment options with clinicians.
• Process prescription requests and coordinate with pharmacies.
• Schedule rechecks and follow-up visits as needed.
• Audit invoices for accuracy of services provided.

Skills

Veterinary experience

Client communication

Problem solving

Medical knowledge

Tools

EMR systems

Billing software

Job description

Bay State Veterinary Emergency and Specialty Services (BSVESS) is seeking an Emergency Liaison to bridge clients, doctors, referring vets, and hospital staff. You will coordinate communication, support hospitalized patients, and facilitate follow-up care.

Ideal candidates have 3+ years in veterinary settings (emergency or specialty preferred) and excel in client communication, problem solving, and medical knowledge applied behind the scenes.