Emergency Liaison

United Veterinary Care; Swansea (MA); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Medical Insurance

Dental Vision Insurance

401K Matching

Life Insurance

Pet Discounts

PTO & Holidays

EAP

CE Opportunities

Competitive Pay

Job summary

Bay State Veterinary Emergency and Specialty Services (BSVESS) is seeking an Emergency Liaison to bridge clients, doctors, referring vets, and hospital staff. You will coordinate communication, support hospitalized patients, and facilitate follow-up care.

Ideal candidates have 3+ years in veterinary settings (emergency or specialty preferred) and excel in client communication, problem solving, and medical knowledge applied behind the scenes.

Qualifications

• Minimum of 3 years veterinary experience; emergency, critical care or specialty preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Triage emergency inquiries and determine next steps for patients.
• Communicate with clients and referring veterinarians about care plans.
• Discuss medications, side effects, and treatment options with clinicians.
• Process prescription requests and coordinate with pharmacies.
• Schedule rechecks and follow-up visits as needed.
• Audit invoices for accuracy of services provided.

Skills

Veterinary experience

Client communication

Problem solving

Medical knowledge

Tools

EMR systems

Billing software

Job description

Emergency Liaison

Bay State Veterinary Emergency and Specialty Services (BSVESS) is seeking an experienced veterinary professional to join our team as an Emergency Liaison. This unique role is ideal for a Veterinary Technician or experienced veterinary team member who enjoys client communication, problem-solving, and patient advocacy while utilizing their medical knowledge in a non-traditional clinical setting.

If you've worked in general practice, emergency, or specialty medicine and are looking for an opportunity to make a meaningful impact behind the scenes, this may be the perfect next step in your veterinary career.

As an Emergency Liaison, you will serve as a vital connection between clients, doctors, referring veterinarians, and the hospital team. You will help ensure exceptional patient care and client service by coordinating communication, supporting hospitalized patients, and facilitating follow-up care.

What You'll Do

• Triage incoming emergency calls and help determine appropriate next steps for patients.
• Answer client questions regarding previously treated patients.
• Utilize your veterinary medical knowledge to discuss medications, potential side effects, and treatment plans as directed by clinicians.
• Process prescription requests and refills approved by doctors.
• Coordinate prescription orders with outside pharmacies.
• Provide updates to clients regarding hospitalized patients and facilitate client visits.
• Communicate laboratory results to clients as directed by veterinarians.
• Schedule rechecks, follow-up appointments, and emergency visits when needed.
• Serve as a liaison between clients and medical staff to ensure clear and compassionate communication.
• Communicate with referring veterinary hospitals regarding patient care and follow-up recommendations.
• Audit invoices for hospitalized patients to ensure accuracy and completeness of services provided.

Qualifications

• Minimum of 3 years of veterinary experience required; emergency, critical care, or specialty experience strongly preferred.
• Strong veterinary medical knowledge and understanding of common medications and treatments.
• Excellent verbal and written communication skills.
• Exceptional client service and relationship-building abilities.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work both independently and collaboratively within a team.
• Professional demeanor and the ability to remain calm under pressure.
• Comfortable working in a paperless medical record system and navigating multiple software platforms.
• Basic math and financial skills for processing payments and reviewing invoices.

Why Join BSVESS?

Bay State Veterinary Emergency and Specialty Services is a 24-hour emergency and specialty hospital dedicated to delivering exceptional patient care and outstanding client service. Located in our newly renovated, state-of-the-art facility in Swansea, Massachusetts, BSVESS offers advanced emergency and specialty services supported by a talented and compassionate team of veterinary professionals.

We foster a collaborative, supportive environment where team members are encouraged to learn, grow, and contribute to the highest standard of veterinary medicine. If you are looking for a rewarding opportunity to leverage your veterinary knowledge while making a meaningful impact on patients, clients, and referring veterinarians, we would love to hear from you.

Benefits and Perks:

• Employer paid medical insurance premiums, AND paid deductible for employees!
• Medical, Dental, and Vision insurance options
• 401K with company Match
• Complimentary Life Insurance $25,000
• Personal Pet Discounts
• PTO and Holiday pay
• Company Sponsored Employee Assistance Program (EAP)
• Veterinary Social Worker on-site
• Ample paid CE opportunities on-site, as well as CE stipend for Certified Technicians
• Competitive pay: $20 to $28/hour, commensurate with experience
  

Visit our website at www.bsvess.com to learn more about Bay State Veterinary Emergency and Specialty Services.

We are a proud United Veterinary Care Partner hospital. UVC supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.