Veterinary Diagnostic Imaging Field Support Specialist

IDEXX Laboratories, Inc; Charleston (SC); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health / Dental / Vision day one

5% matching 401k

On-the-job training and career growth

Pet insurance and wellness resources

Job summary

IDEXX Laboratories, Inc. is seeking a Veterinary Field Support Representative (FSR) for Diagnostic Imaging to partner with Field Sales and Customer Support, educating customers and resolving technical challenges in the field.

This role focuses on building strong relationships with veterinary clinics and practice managers, and requires flexible scheduling to support customer events and emergencies. You will travel up to 75% of the time, install imaging systems, train clinic staff on best

Qualifications

• 3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience.
• Residency in the Southeast area and willingness to travel within this territory.
• Valid driver's license required.
• Ability to travel up to 75% and work remotely from a home-based office when not traveling.
• Strong communication and collaboration with customers, management, and peers.
• Comfort learning and using technology (computers, tablets, smartphones).

Responsibilities

• Travel up to 75% of the time to visit clinics.
• Install IDEXX Diagnostic Imaging Systems for customers in your area.
• Train veterinary staff on system best practices.
• Provide onsite technical troubleshooting during visits.
• Plan and strategize customer visits using field tools.
• Represent IDEXX as an ambassador and trusted advisor.

Skills

Strong communication

Organizational skills

Empathetic teamwork

Customer-focused

Relationship building

Planning & prioritization

Active listening

Tech-savvy

Tools

Computers

Tablets

Smartphones

Networking knowledge

Job description

IDEXX Laboratories, Inc. is seeking a Veterinary Field Support Representative (FSR) for Diagnostic Imaging to partner with Field Sales and Customer Support, educating customers and resolving technical challenges in the field.

This role focuses on building strong relationships with veterinary clinics and practice managers, and requires flexible scheduling to support customer events and emergencies. You will travel up to 75% of the time, install imaging systems, train clinic staff on best