Veterinary Customer Service Representative CSR

ADVANCED VETERINARY CARE; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

A state-of-the-art urgent care facility in Orlando is seeking a Client Service Representative to provide exceptional customer service, manage patient records, and handle financial transactions. The ideal candidate will be detail-oriented and possess strong communication skills. Join a compassionate team dedicated to providing innovative care in a fast-paced environment.

Qualifications

• Ability to handle financial transactions accurately.
• Strong organizational skills for maintaining a clean work area.
• Compassionate support towards clients during sensitive situations.
• Handle all financial transactions accurately, including deposits, cash drops, payments, and credit options for clients.

Responsibilities

• Greet and welcome clients and visitors.
• Create and maintain accurate patient charts.
• Handle financial transactions and billing.
• Schedule client appointments.
• Perform opening and closing routines within the front desk to ensure smooth operational running throughout the day, including counting cash, financial closing of reports and terminal batching when scheduled
• Route all incoming information, including emails and faxes, to the appropriate locations within the hospital
• Schedule appointments for clients within the parameters of the individual doctor guidelines
• Route radiographs appropriately through the hospital, including accepting transfer radiographs from primary vets and returning them to the originating hospital
• Provide compassionate, caring support to clients during the euthanasia process, including handling financial transactions expeditiously and arranging for final care options for remains
• Coordinate with all of the departments to have prescriptions refilled in a timely manner after obtaining doctor approval
• Make notes in patient files of all relevant phone or in-person conversations with clients
• Maintain a clean, functional, and organized front desk work area by refiling all materials promptly and organizing any incoming or outgoing information
• Keep all exam rooms and the lobby area tidy, organized, and stocked
• Provide any support to administration as needed for the benefit of the hospital
• Responsible for upholding the spirit of the hospital by handling all necessary tasks that require attention
• Handling of assigned projects when requested

Skills

Exceptional customer service

Attention to detail

Communication skills

Knowledge of billing practices

Front desk experience

Job description

Overview

Advanced Veterinary Care (AVC) is a brand new, state-of-the-art urgent care and specialty hospital located in Orlando, Florida. We are dedicated to providing innovative, compassionate care through a collaborative approach while promoting a positive work environment and advocating for employee well-being. AVC is Central Florida’s newest, privately owned urgent care and specialty hospital opening early 2023. We are seeking someone who is a great communicator, can prioritize tasks, is detail oriented, and enjoys a fast-paced, collaborative environment between the urgent care and specialty departments. We are looking for candidates who fit our core values and help build a positive work environment.

We are excited at the possibility of meeting you and welcoming you to our team!

We are an Equal Opportunity Employer and a Drug Free Workplace. All offers of employment at Advanced Veterinary Care are contingent upon clear results of a thorough background check and drug screening. Background checks and drug screening will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

Job Description – Client Service Representative

Job Purpose –

• Provide exceptional customer service to all people who enter the hospital
• Handle phone call overflow

Duties and Responsibilities

• Greet and welcome all clients and visitors into the hospital, providing comfort options such as food and beverage
• Be knowledgeable of the status of all clients waiting in the lobby areas, including who the patient is, what doctor they are seeing, and where they are in the process of the visit
• Create complete and accurate patient charts, including all necessary records, patient information, and client contact information
• Handle all financial transactions accurately, including deposits, cash drops, payments, and credit options for clients. Have knowledge and understanding of hospital billing practices
• Perform opening and closing routines within the front desk to ensure smooth operational running throughout the day, including counting cash, financial closing of reports and terminal batching when scheduled
• Route all incoming information, including emails and faxes, to the appropriate locations within the hospital
• Schedule appointments for clients within the parameters of the individual doctor guidelines
• Route radiographs appropriately through the hospital, including accepting transfer radiographs from primary vets and returning them to the originating hospital
• Provide compassionate, caring support to clients during the euthanasia process, including handling financial transactions expeditiously and arranging for final care options for remains
• Coordinate with all of the departments to have prescriptions refilled in a timely manner after obtaining doctor approval
• Make notes in patient files of all relevant phone or in-person conversations with clients
• Maintain a clean, functional, and organized front desk work area by refiling all materials promptly and organizing any incoming or outgoing information
• Keep all exam rooms and the lobby area tidy, organized, and stocked
• Provide any support to administration as needed for the benefit of the hospital
• Responsible for upholding the spirit of the hospital by handling all necessary tasks that require attention

Low Call Volume Tasks –

• Handling of assigned projects when requested

Notes: We are an Equal Opportunity Employer and a Drug Free Workplace. All offers of employment at Advanced Veterinary Care are contingent upon clear results of a thorough background check and drug screening. Background checks and drug screening will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.