Veterinary Client Service Representative - Daytime Shifts

Allied Veterinary Specialists; Florida; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Night shift diff

Education opportunities

Career advancement

Leadership development

Team culture

Emergency exposure

Growth with AVS

Job summary

Allied Veterinary Specialists (AVS) in South Daytona, FL is seeking an experienced Veterinary Client Service Representative to join our Emergency & Specialty team. You’ll be the calm, compassionate voice for clients, coordinating with medical teams and supporting a fast-paced hospital.

Responsibilities include greeting clients, scheduling, check-in/out, reviewing estimates and payments, and maintaining accurate records. Experience in veterinary hospitals and strong communication are essential.

Qualifications

• 3+ years of Veterinary Client Service Representative experience.
• Experience working in a veterinary hospital.
• Excellent communication and customer service skills.
• Strong multitasking and organizational abilities.
• Confidence handling difficult or emotional conversations.
• Ability to stay calm and professional during emergency situations.
• Strong problem-solving skills.
• Ability to work independently while also collaborating with a team.

Responsibilities

• Greet clients and patients with warmth, professionalism, and empathy.
• Manage incoming calls through a multi-line phone system.
• Schedule consultations, diagnostics, procedures, and follow-up appointments.
• Efficiently check patients in and out.
• Review estimates, invoices, payment options, and financial information with clients.
• Process payments accurately.
• Assist with emergency arrivals and urgent client needs.
• Maintain accurate client and medical records.
• Communicate closely with doctors, technicians, and referring veterinary hospitals.
• Help keep communication flowing in a busy Emergency & Specialty environment.
• Contribute to a positive, supportive, and team-focused culture.

Skills

Veterinary CSR experience

Job description

Allied Veterinary Specialists (AVS) | South Daytona, Florida

Be the calm, compassionate voice clients remember.

At Allied Veterinary Specialists (AVS), exceptional patient care starts with an exceptional team. As our Emergency & Specialty services continue to grow throughout Central and Northeast Florida, we’re looking for an experienced Veterinary Client Service Representative (CSR) to join our South Daytona team.

This is more than a front-desk position. You’ll be a vital part of the patient experience—supporting pet owners during stressful moments, coordinating with our medical teams, and helping keep a fast‑paced specialty hospital running smoothly.

What You’ll Do

• Greet clients and patients with warmth, professionalism, and empathy
• Manage incoming calls through a multi‑line phone system
• Schedule consultations, diagnostics, procedures, and follow‑up appointments
• Efficiently check patients in and out
• Review estimates, invoices, payment options, and financial information with clients
• Process payments accurately
• Assist with emergency arrivals and urgent client needs
• Maintain accurate client and medical records
• Communicate closely with doctors, technicians, and referring veterinary hospitals
• Help keep communication flowing in a busy Emergency & Specialty environment
• Contribute to a positive, supportive, and team‑focused culture

We’re looking for someone who can balance compassion with efficiency and remain calm when things get busy.

Required

• 3+ years of Veterinary Client Service Representative experience
• Previous experience working in a veterinary hospital
• Excellent communication and customer service skills
• Strong multitasking and organizational abilities
• Confidence handling difficult or emotional conversations
• Ability to stay calm and professional during emergency situations
• Strong problem‑solving skills
• Ability to work independently while also collaborating with a team

Big Plus If You Have

• Emergency and/or Specialty Veterinary experience
• Experience managing high call volumes
• Experience in a fast‑paced reception environment
• Working knowledge of ezyVet and/or VetRadar
• Knowledge of veterinary terminology and specialty services

Why Join AVS?

At AVS, we believe great medicine requires great people. We don't just care for patients—we support families during some of their most difficult moments. Every member of our team plays a vital role in providing compassionate care and creating an exceptional client experience.

If you’re passionate about veterinary medicine, thrive in a fast‑paced environment, and want to build your career with a team that values growth and excellence, we want to meet you.

Benefits of Joining AVS

• Competitive compensation based on experience
• Overnight shift differential opportunities
• Continuing education and professional development
• Career advancement opportunities
• Leadership development opportunities
• Supportive and collaborative team culture
• Exposure to advanced Emergency & Specialty veterinary medicine
• The opportunity to work alongside experienced emergency clinicians and board‑certified specialists
• The chance to grow with an expanding veterinary organization

Allied Veterinary Specialists (AVS)
2300 S. Ridgewood Ave
South Daytona, Florida,32119