Veterinary Customer Service Representative

Friendship Hospital for Animals; Washington (Washington County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision, HSA/FSA

PTO and CE allowance

Life insurance

401k with match

Metro discounts

Pet care discounts

Inclusive culture

Job summary

Friendship Hospital for Animals in Washington, DC, is seeking a friendly Veterinary Customer Service Representative to support our primary care, emergency, and specialty teams. This role emphasizes excellent client communication and a warm, collaborative approach.

The ideal candidate will bring strong interpersonal skills and a proactive attitude; veterinary experience is a plus, but willingness to learn is valued.

Qualifications

• Attention to detail and strong communication skills are required.
• Experience in a veterinary setting is a plus but not required.
• Must be self-motivated and eager to learn.

Responsibilities

• Greet clients and manage front-desk communications in a veterinary hospital.
• Support ongoing client experience across primary care, emergency, and specialty teams.
• Coordinate scheduling and assist with administrative tasks as needed.

Skills

Attention to detail

Excellent communication skills

Willingness to learn

Job description

Friendship Hospital for Animals, a leading AAHA- accredited hospital located in Washington D.C. is seeking friendly and enthusiastic Veterinary Customer Service Representatives to support our thriving primary care, emergency, and specialty teams. If you have strong communication skills and want to work as a part of a collaborative and diverse team – we’d love to meet you!

About the role:

As the face of Friendship, the client service representative sets the tone for the client experience. This person will have excellent communication skills, is self motivated, and engaging in a dynamic environment. Our ideal candidate has previous client facing experience in a veterinary setting, but if you’re willing to learn we are willing to teach!

Schedule:

This is a full time role with four 10 hour shifts per week. Some weekends and holidays may be required.

What’s in it for you?

• Competitive compensation
• Medical, Dental, Vision, HSA/FSA
• Generous PTO and CE allowance
• Life insurance
• 401k with match
• Metro discounts with easy access to public transportation
• Pet care discounts
• A welcoming, inclusive culture that values learning, kindness, and teamwork

Qualifications

• Attention to detail, excellent communication skills, and a strong desire to learn.
• Previous experience in a veterinary hospital a huge plus, but not required.

We’re exclusively seeking veterinary professionals who embrace a nurturing, cooperative, and ethical environment, where genuine individuals come together to share knowledge, uplift one another, grow, and do their best work – while having fun along the way.

Friendship Hospital for Animals is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

US Pay Range

$22—$22 USD