Veterinary Customer Service Representative

Mission Pet Health; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access

401k retirement plan

Job summary

Richmond Valley Veterinary Practice in Staten Island is seeking a friendly receptionist to join a high-performing team. You will manage a multi-line phone system, greet clients, and help coordinate care with compassion.

You will maintain accurate medical records, schedule appointments, process payments, and support efficient workflow while promoting pet wellness and excellent customer service. This role offers growth within Mission Pet Health's network.

Qualifications

• Passion for providing excellent customer service and love for animals.
• Exceptional communication skills with calm judgment in stressful situations.
• Strong organizational abilities to multitask in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Manage a multi-line phone system; greet clients warmly and reflect compassionate care.
• Maintain accurate medical records; manage appointment schedules; handle payments.
• Coordinate care and educate clients on wellness services to support pets’ health.
• Provide a compassionate, empathetic presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Richmond Valley Veterinary Practice is a high-performing, community-trusted hospital with a 4.8 Google rating, offering a collaborative environment focused on evidence-based, high-quality care. The practice supports advanced diagnostics and provides access to internal specialty consultations, enabling strong clinical outcomes. Teammates benefit from meaningful investment in professional development and clear career growth opportunities, all within an efficient workflow designed to prioritize patient care. Located in Staten Island, the practice offers a strong community feel with convenient access to New York City.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• Salary Range for this position is $17 - $22 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.