Veterinary Customer Service Representative

Lowell Road Veterinary Center; Hudson, Northern (NH, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation/Sick Time

Paid Bereavement Program

Paid Parental Leave

Competitive Compensation

CE Allowance

Tuition Reimbursement

Referral Bonus Program

Other Benefits

Pre-employment Screening

Job summary

Lowell Road Veterinary Center is looking for a friendly Veterinary Receptionist to be the welcoming face of our Hudson location. You will guide clients and pets through visits with empathy and professionalism, helping ensure smooth daily operations and a superb client experience.

Ideal candidates have at least 1 year of veterinary receptionist or animal care experience, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining a positive,

Qualifications

• At least 1 year of veterinary receptionist or animal care experience.
• Strong communication, empathy, and professionalism with clients.
• Detail-oriented, organized, and able to multitask in a fast-paced setting.
• Solid computer and administrative skills.
• Positive attitude and proactive problem-solving mindset.

Responsibilities

• Greet clients and patients warmly upon arrival.
• Maintain a clean, welcoming front desk and lobby.
• Triage client concerns and direct them appropriately.
• Answer phone calls and emails; route inquiries.
• Schedule appointments and manage daily flow.
• Check clients in/out, process payments, review invoices.
• Offer emotional support during stressful visits.
• Support a positive client experience from start to finish.

Skills

Empathy & communication

Customer service

Multitasking

Detail-oriented

Team player

Professionalism

Computer skills

Job description

Veterinary Customer Service Representative

• Full-time


• Compensation: USD 18.00 - USD 23.00 - hourly

Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket pets in the Hudson, New Hampshire. We understand all the different ways your pet communicates love and trust. Our hospital offers many services including annual wellness care, anesthesia and sedation, dentistry, internal medicine, laser therapy, in-house pharmacy, surgery, urgent/immediate care, rehabilitation services, and acupuncture. We are ready with a positive, experienced support staff and excellent clientele and well equipped with ultrasound, underwater treadmill therapy, massage therapy, digital radiography, dental x-ray, and a complete in-house laboratory. We also have our sister hospital 25 minutes down the road in Bedford, New Hampshire, Bedford Veterinary Medical Center.

We are located in beautiful southern, New Hampshire! Our veterinary hospital is located on 288 Lowell Road in Hudson, just south of Manchester and next to Nashua. Tax-free New Hampshire is a fantastic place to live and offers beaches, mountains and city life, all within a short driving distance from our location! It is a paradise for outdoor enthusiasts and is an excellent place to live and/or raise a family!

We're looking for a friendly, organized, and compassionate Veterinary Receptionist to be the welcoming face and helpful voice of our practice. You'll play a vital role in ensuring smooth daily operations while providing outstanding client service and support to our veterinary team.

About the Role:

As a Veterinary Receptionist, you will be the first point of contact for clients - both in person and over the phone. You’ll help guide them through their visits with empathy, professionalism, and care.

Your responsibilities will include:

Greeting clients and patients warmly upon arrival

Maintaining a clean, organized, and welcoming front desk and lobby area

Triage client concerns and direct them appropriately

Answering phone calls and emails; routing inquiries as needed

Scheduling appointments efficiently to maintain daily flow

Checking clients in and out, processing payments, and reviewing invoices

Offering emotional support during sensitive or stressful situations

Supporting a positive client experience from start to finish

Who We’re Looking For:

At least 1 year of veterinary receptionist or animal care experience preferred

Compassionate, calm, and confident communicator

Detail-oriented and able to multitask in a fast-paced setting

Strong computer and organizational skills

Positive attitude, team player, and proactive problem-solver

Self-starter with a desire for continued learning and professional growth

Job Type:Full-time and Part-time

Pay:$18-$23/hr

We offer our staff:

• Employee Assistance Program


• Paid Vacation and Sick Time for ALL Employees


• Paid Bereavement Program


• Paid Parental Leave Program


• Competitive Compensation


• Continuing Education Allowance (applies to licensed/registered/certified roles)


• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program


• Referral Bonus Program for most positions!


• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)


• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.