Veterinary Customer Service Representative

PriorityPet Urgent Care of Aiken; Aiken (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Pet discounts / additional benefits

Job summary

PriorityPet Urgent Care of Aiken is hiring a Veterinary Customer Service Representative to greet clients, triage concerns, schedule visits, and manage payments in a fast-paced urgent care environment. The role emphasizes empathy, patience and clear communication with pet owners.

Join a brand-new state-of-the-art clinic offering opportunities for growth, comprehensive benefits, and training through hands-on and virtual sessions to support continuous development in veterinary reception duties.

Qualifications

• Minimum 1 year veterinary experience.
• Weekend availability is required.
• Customer-oriented, compassionate and calm team player.
• Ability to multitask and stay organized.
• Comfort with a veterinary hospital environment and odors/noises.

Responsibilities

• Greet and assist clients and patients at the reception.
• Answer questions, triage client concerns, and direct to the appropriate party.
• Schedule appointments to maximize efficiency and daily flow.
• Check in and check out clients and process payments.
• Provide emotional support to clients in times of need.

Skills

Customer service

Empathy

Communication

Multitasking

Computer skills

Job description

Veterinary Customer Service Representative

• Full-time
• Compensation: from USD 18 - hourly

Looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? We are excited to announce the opening of the brand new Priority Pet Urgent Care state-of-the-art clinic here inAiken!

We are available for urgent care pet needs every day of the week from 12 pm noon until 10 pm. We are eager and ready to serve the local community and their pets!

The Priority Pet Urgent Care mission is committed to providing easy-to-access quality care with a promise to our clients that their pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development.

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are looking for someone who is patient, empathetic and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Experienced Receptionist or Customer Service Representativewith aminimum of 1-year veterinary experience.
• Weekend availability isrequired.
• Compassionate and calm team-player.
• The ability to multi-task.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Pay Range

$18/hr+ depending on level of experience.

We offer our staff

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/

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