Veterinary Clinic Assistant

PetIQ; Falmouth (ME); On-site; Full time

Job summary

A leading company is seeking a Veterinary Clinic Assistant to support veterinarians and engage with pet parents. Responsibilities include safely restraining animals, dispensing medications, and providing excellent customer service. The role requires a valid driver's license and the ability to work varied hours. Join a team dedicated to enhancing pet health and wellness through quality service.

Qualifications

• Must be 18 years of age or older.
• Valid driver’s license required.

Responsibilities

• Collect payment, dispense and label medication.
• Safely restrain pets for wellness procedures.
• Drive vans to and from clinics responsibly.

Skills

Customer Service

Organizational Skills

Problem Solving

Education

High School Diploma

Job description

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This range is provided by PetIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.53/yr - $17.47/yr

Our Veterinary Clinic Assistants help bring our Vet Clinics to life by interacting with Pet Parents as well as supporting the Veterinarians. The role includes safely retraining animals, dispensing and labeling medication, assisting pet parents with product recommendations, and facilitating the check-out process.

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.

We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.

Job Overview

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
• Safely restrain/hold pets for wellness procedures including vaccines, nail trims, and microchipping.
• Collect and prepare blood and fecal samples for laboratory testing.
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure.
• Make recommendations for services and products to every pet, based on the pet’s lifestyle and an understanding of canine and feline diseases.
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet.
• Manage inventory by maintaining accurate product counts and managing expiration dates for vaccines and products.
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members.
• Provide customer service to pet parents by answering questions and assisting them through the clinic process.
• Achieve goals set by your manager, including dollars per pet, pets per clinic, and sales of preferred products and microchips.
• Scan pets for microchips.
• Prepare canine and feline vaccines.
• Establish and maintain effective relationships with pet parents and partners.
• Perform other duties as assigned.

Minimum Qualifications

• Must be 18 years of age or older.
• Valid driver’s license.
• Ability to work weekends, varied weekdays and times, and occasional overnights.
• Reliable transportation to and from work.
• Present professional appearance and positive conduct.
• Punctuality and dependability.
• Ability to drive a company vehicle for long hours and in various terrain and weather conditions; part of the workday will be spent in a vehicle.
• Some outdoor clinic work and activities may be necessary.
• Ability to work for prolonged periods, including 12–14-hour days.

Education Requirements

• High School Diploma or equivalent.

Preferred Qualifications

• Previous customer service and sales experience.
• Experience navigating computer software (iPad, Bluetooth devices, etc.).
• Strong organizational, problem-solving, and analytical skills.
• Ability to work within a team to meet goals.
• Comfort in approaching customers to educate about our clinics.
• Ability to adapt to changing priorities.

Physical Requirements

• Ability to perform essential job functions safely and successfully, meeting productivity standards.
• Ability to maintain regular, punctual attendance.
• Must be able to lift and carry up to 50 lbs.