Veterinary Client Services Specialist - Flexible Hours

Heartland Veterinary Partners; Broken Arrow (OK); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement plan

Bonus incentive

Flexible schedules

Professional development

Employee assistance program

Employee referral program

Job summary

Broken Arrow Veterinary Hospital, part of Heartland Veterinary Partners, is a full-service clinic handling emergency and routine medical, surgical, and dental care. The CSR provides an exceptional client experience while managing reception, appointment tracking, and veterinary records.

The role requires weekend availability, a high school diploma or equivalent, and prior veterinary experience is preferred. Benefits include paid time off, health/dental/vision insurance, retirement options, and

Qualifications

• Weekend availability as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• OSHA safety techniques including proper PPE

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; front desk, reception area, waiting area, office, and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in updating client/patient files, as needed.
• Sends reminder notices to clients and conducts follow-ups from a call back list.
• Performs backups of the computer system as directed.
• Performs and oversees posting daily business transactions.
• Welcomes clients and patients with a warm, friendly demeanor for an excellent visit.
• Answers incoming telephone calls with proper etiquette.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High School Diploma or Equivalent

Job description

Broken Arrow Veterinary Hospital, part of Heartland Veterinary Partners, is a full-service clinic handling emergency and routine medical, surgical, and dental care. The CSR provides an exceptional client experience while managing reception, appointment tracking, and veterinary records.

The role requires weekend availability, a high school diploma or equivalent, and prior veterinary experience is preferred. Benefits include paid time off, health/dental/vision insurance, retirement options, and