Veterinary Client Services Specialist — ER & Specialty

Allied Veterinary Specialists; Florida; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Night shift diff

Education opportunities

Career advancement

Leadership development

Team culture

Emergency exposure

Growth with AVS

Job summary

Allied Veterinary Specialists (AVS) in South Daytona, FL is seeking an experienced Veterinary Client Service Representative to join our Emergency & Specialty team. You’ll be the calm, compassionate voice for clients, coordinating with medical teams and supporting a fast-paced hospital.

Responsibilities include greeting clients, scheduling, check-in/out, reviewing estimates and payments, and maintaining accurate records. Experience in veterinary hospitals and strong communication are essential.

Qualifications

• 3+ years of Veterinary Client Service Representative experience.
• Experience working in a veterinary hospital.
• Excellent communication and customer service skills.
• Strong multitasking and organizational abilities.
• Confidence handling difficult or emotional conversations.
• Ability to stay calm and professional during emergency situations.
• Strong problem-solving skills.
• Ability to work independently while also collaborating with a team.

Responsibilities

• Greet clients and patients with warmth, professionalism, and empathy.
• Manage incoming calls through a multi-line phone system.
• Schedule consultations, diagnostics, procedures, and follow-up appointments.
• Efficiently check patients in and out.
• Review estimates, invoices, payment options, and financial information with clients.
• Process payments accurately.
• Assist with emergency arrivals and urgent client needs.
• Maintain accurate client and medical records.
• Communicate closely with doctors, technicians, and referring veterinary hospitals.
• Help keep communication flowing in a busy Emergency & Specialty environment.
• Contribute to a positive, supportive, and team-focused culture.

Skills

Veterinary CSR experience

Job description

Allied Veterinary Specialists (AVS) in South Daytona, FL is seeking an experienced Veterinary Client Service Representative to join our Emergency & Specialty team. You’ll be the calm, compassionate voice for clients, coordinating with medical teams and supporting a fast-paced hospital.

Responsibilities include greeting clients, scheduling, check-in/out, reviewing estimates and payments, and maintaining accurate records. Experience in veterinary hospitals and strong communication are essential.