Veterinary Client Services Specialist

Heartland Veterinary Partners LLC; Faribault (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Heartland Animal Hospital in Faribault is seeking a Client Service Representative to deliver an exceptional experience to clients and manage practice reception. You will handle appointments, maintain veterinary records, process payments, and support daily administrative tasks in a busy veterinary clinic.

This role requires weekend availability, a high school diploma, and prior veterinary experience preferred.

Qualifications

• Must provide excellent client service in a veterinary setting.
• Willingness to work weekends.
• Able to maintain accurate patient records and appointments.
• Strong communication and organization skills.
• Professional appearance and courteous demeanor.

Responsibilities

• Leads practice opening and closing procedures per instructions.
• Maintains reception area and assists front desk tasks.
• Processes cash, checks, card payments and accounts.
• Schedules appointments and ensures workflow aligns with Doctor preferences.
• Updates client/patient files and sends reminders.
• Sends periodic correspondence to clients as needed.
• Answers phone calls with proper etiquette and warmth.
• Performs daily administrative tasks as directed.

Skills

Patience

Compassion

Teamwork

Communication

Active Listening

Organization

Client Satisfaction

Education

High school diploma

Job description

Heartland Animal Hospital in Faribault is seeking a Client Service Representative to deliver an exceptional experience to clients and manage practice reception. You will handle appointments, maintain veterinary records, process payments, and support daily administrative tasks in a busy veterinary clinic.

This role requires weekend availability, a high school diploma, and prior veterinary experience preferred.