Veterinary Client Services Representative - Part-Time

Laguna-Beach-Animal-Hospital; Laguna Beach (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Job summary

Laguna Beach Animal Hospital in Laguna Beach, CA seeks a Part-Time Veterinary Customer Service Representative to join Thrive Pet Healthcare network.

You will support clients, educate on procedures, assist DVMs and RVTs, and help maintain a clean, organized reception and medical area.

The role offers cross-training, teamwork, and a friendly local community with Thrive resources; hourly pay starts at $18–$22 and depends on credentials.

Qualifications

• At least 1 year of experience in animal husbandry.
• Attention to detail and organizational skills.
• High school diploma or equivalent, AAS or higher preferred.
• Ability to lift up to 50 pounds, squatting, reaching, standing, and walking throughout the day.

Responsibilities

• Veterinary Assistant duties as needed.
• Communicating and educating clients on medical procedures and next steps.
• Assisting DVMs and RVTs with patients during pre-op, surgery, and post-op.
• Stocking exam and treatment rooms with supplies, maintaining a sterile environment for treatment, x-ray, surgery, labs, and isolation wards.
• Monitoring pets, including noting eating/drinking behaviors and identifying problems.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma

AAS or higher preferred

Job description

Description

Laguna Beach Animal Hospital is looking for a Part-Time Veterinary Customer Service Representative to join our team as part of the Thrive Pet Healthcare community!

Part-Time

At Laguna Beach Animal Hospital, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

Our Ideal Candidate:

An upbeat, self-starter who is passionate about animal care, highly motivated, and pays attention to detail.This position would be crossed trained to be a Customer Service Representative. Our teammates are criticalto the success of our hospital andtothose pet parents who choose to board their beloved pets with us.We are looking for someone who has strong work ethic,self-motivatedand punctual. This candidate also wants to work in a team that works hard to ensure all tasks are completed and completed well.

Job Duties:

• Veterinary Assistant duties as needed.
• Communicating and educating clients on medical procedures and next steps.
• Assisting DVMs and RVTs with patients during pre-op, surgery, and post-op.
• Stocking exam and treatment rooms with supplies, maintaining a sterile environment for treatment, x-ray, surgery, labs, and isolation wards.
• Monitoring pets, includes noting their behaviors such as eating, drinking, and identifying potential problems to the supervisor or Veterinarian.
• Providing enrichment and comfort to boarding pets through walking, feeding, playtimes, baths and nail trims.
• Maintaining the cleanliness of the hospital and boarding areas which includes but is not limited to sweeping, mopping, dusting, scrubbing runs/cages, bathroom facilities spot cleaning as needed.

Job Requirements:

• At least 1 year of experience in animal husbandry.
• Attention to detail and organizational skills.
• High school diploma or equivalent, AAS or higher preferred.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Why work at Laguna Beach Animal Hospital? We invest heavily in our teams' growth and development. We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance. While we take patient care seriously, we also believe that work should be enjoyable—so we create an atmosphere where laughter, teamwork, and fun are part of the daily routine. Our team supports one another, celebrates wins big and small, and finds joy in the important work we do together.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive With Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise.

You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveULive, virtual interactive workshops to develop valuable skills
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment – across the nation
• Leadership training for a thriving and long career in the veterinary profession

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support. At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued.

Compensation negotiable based on credentials and experience with an hourly pay rate starting at$18 - $22 /hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.