Veterinary Client Services Representative -Evenings

MedVet Medical & Cancer Centers for Pets; Manassas (VA); Hybrid; USD 29,000 - 37,000; Part time

Benefits offered by this job

401k with Employer Match

Paid Time Off (PTO)

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts and Pet Insur

Job summary

MedVet Medical & Cancer Centers for Pets in Manassas, VA seeks a part-time Veterinary Client Service Representative to deliver frontline client service and support the clinical team.

You will greet clients, manage records, assist with payments, and help maintain a welcoming lobby while upholding compassionate care and professional standards.

Qualifications

• Strong customer service and communication skills.
• Ability to work in a fast-paced veterinary environment.
• Basic computer and data entry skills.
• Experience in veterinary setting preferred.

Responsibilities

• Greet and check-in clients.
• Answer phones and transfer calls.
• Escort clients and pets to exam rooms.
• Manage medical records and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Tools

Microsoft Word

Excel

Job description

**This is a part time schedule**

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for: Veterinary Client Service Representative

This position has an initial hiring range of $20.75 to $26.75 based off skills and experience.

Our Client Service Representatives havethe first interaction with our clients providing superior service toensure client interactions arefacilitatedsmoothly,compassionatelyand effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medicalrecordsand financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must alwaysmaintaincompassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-call Pay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruiters.