Veterinary Client Services Representative

MedVet Associates, Ltd; Akron (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Strong career growth and personal开发

Shift Differentials andOn-callPay

Uniform Allowance

Employee Pet Discounts

Job summary

MedVet Associates, Ltd seeks a Client Service Representative (CSR) to greet and check in clients, manage records, and process payments within a fast-paced veterinary environment. You will be the first point of contact, ensuring compassionate, professional service for clients and their pets.

The role requires multitasking, data entry accuracy, and strong communication. Proposed schedule includes shifts across multiple days, with a hiring range of $15.00–$21.75 per hour based on experience; prior

Qualifications

• First interaction with clients, delivering superior service.
• Knowledge of hospital organization, veterinary terminology, medical records, and policies.
• Ability to multi-task and enter data accurately.
• Must maintain compassionate yet professional composure.

Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Job description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation,dermatology,and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

Weare looking for: Client Service Representative (CSR)

Proposed Schedule: 8:30a-7:30p Tuesday, 8:30a-6:30p Thursday, 12p-9:30p Friday, and 12p-9:30p every other weekend

This role has a hiring range of $15.00-21.75/hr based on experience.

Our Client Service Representatives havethe first interaction with our clients providing superior service toensure client interactions arefacilitatedsmoothly,compassionatelyand effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medicalrecordsand financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must alwaysmaintaina compassionate yet professional composure.

Whatyou'lldo:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts,reportsand correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to workadditionalhours when necessary
• Critical thinking skills and ability toanticipateneeds inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previousexperience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Shift Differentials andOn-callPay
• Uniform Allowance
• Employee Pet Discounts

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.

MedVetdoes not accept unsolicited resumes from third-party recruiters.