Veterinary Client Service Representative - Evenings

MedVet; Olde West Chester (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401k with Employer Match

Paid Time Off

Uniform Allowance

Employee Pet Discounts

Continuing Education Opportunities

Job summary

MedVet in Ohio is seeking a Client Service Representative (CSR) to be the first contact for clients and their pets. You greet and check-in, answer calls, escort to exam rooms, manage medical records and payments, and keep the lobby tidy with a compassionate, professional approach.

The ideal candidate has strong communication and data-entry skills, can multitask in a busy veterinary setting, and may have prior veterinary experience. Some hour flexibility required.

Qualifications

• Client interaction and appointment coordination experience preferred.
• Ability to navigate hospital processes and medical records.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and check-in clients and their pets.
• Answer telephones, transfer calls, and schedule visits.
• Escort clients to exam rooms and manage records.
• Discuss payment options and process payments.
• Maintain a neat lobby and professional demeanor.

Skills

Customer service

Communication

Data entry

Multitasking

Professionalism

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

Description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

Description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative (CSR).

Proposed work schedule

every Monday, Tuesday, Friday from 4p-1a and every other Saturday & Sunday from 2p-2a

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-callPay
• Uniform Allowance
• Employee Pet Discounts
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.

MedVetdoes not accept unsolicited resumes from third-party recruiters.