Client Service Representative $16-$18 / hour

Vicar Operating, Inc. dba VCA; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

VCA Old Marple Animal Hospital is seeking a part-time Client Service Specialist to welcome clients, schedule appointments, handle inquiries, and guide pets and their owners to exam rooms.

You will work with a caring team in an AAHA-accredited cat-only hospital, helping maintain a clean, efficient front desk while educating clients on services and fees.

Qualifications

• Experience in client-facing roles preferred.
• Comfort with phones, greeting visitors, and guiding clients and their pets to exam rooms.
• Ability to explain services and fees to clients in a courteous manner.

Responsibilities

• Greet visitors and answer phones; guide clients and pets to exam rooms.
• Handle follow-up calls and scheduling; confirm appointments.
• Explain fees and educate clients on non-medical pet care.

Skills

Customer service

Multitasking

Communication

Appointment scheduling

Payments handling

Team collaboration

Job description

VCA Old Marple Animal Hospital is looking for a part time “Client Service Specialist” who enjoys being part of a supportive and dedicated team that focuses on quality patient care and excellent client service.. We are a dedicated team (more like family) that goes out of our way to make each other look good while delivering exceptional quality medicine for our patients with excellent customer service for their pet parents. We take pride in being an AAHA accredited cat only hospital. Spending quality time with our clients and patients makes us unique and very personable with each pet and pet parent. Our team is very caring and skilled and we focus on continuing education so we can continue to learn and grow to help support our patients, clients and each other. There is always opportunity to grow and we can put you on the path to grow in your career. We’re here to support your goals and interests. We are focused on finding a part time “Client Service Specialist” to join our team of professionals and will consider a part time as well! You will have the advantage of working with a collaborative team while maintaining a work and quality of life balance.

As the face of VCA, the Client Service Specialist sets the tone for our practice as we build and maintain each customer's trust and confidence in our abilities.

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Excellent follow through.
• Liaison between the client and doctor.
• Excellent multi-tasking.
• Enjoys working with people and animals and it shows.
• Forward thinker, creative, and proactive.
• Can remain calm under pressure.
• Remains positive, professional and respectful.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

VCA Old Marple Animal Hospital At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work and is a people person and a cat lover.

As a member of the VCA family, eligible full-time employees will be rewarded with a generous compensation package and a comprehensive benefits package, including:

• Health & Well-being Innovative associate health and well-being department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave
• Bereavement leave
• Professional Development Continuing Education Allowance
• WOOF University – offering abundant CE for team members
• Client Service Development Program Regional CE offered
• Additional Benefits
• Up to 75% Pet Care Discount for your own pets
• Recognition program
• 100% paid short-term disability insurance
• Optional family benefits
• VIP Discounts through many merchants

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, sex (including pregnancy, childbirth or related medical conditions), national origin, genetic characteristics, physical disability, mental disability, perceived disability, medical condition, age, family care status, veteran or military status, parental status, marital status, registered domestic partner or civil union status, or any other protected status as required by law.

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.