Veterinary Client Services and Assistant

Lkjordan; Raleigh (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

$200 annual pet care credit for up to

Free exams and bloodwork for your pets

20% discount on additional services

Company scrubs and jacket after 90days

Four-day work week

No weekends

Flexible scheduling

Job summary

Creedmoor Road Animal Hospital is seeking a Veterinary Client Services and Assistant to join our hybrid team across our six-hospital network in North Carolina. You will balance front-office client support with hands-on veterinary assistant responsibilities, contributing to client experience and patient care.

The role offers diverse exposure, collaboration with licensed clinicians, and opportunities for growth within a privately owned practice focused on employee well-being and work-life balance.

Qualifications

• Veterinary assistant experience is preferred.
• Strong customer service and phone skills.
• Knowledge of veterinary terminology and medical procedures.
• Experience with laboratory work, radiology, and patient care.
• Familiarity with anesthesia monitoring and dental procedures is a plus.
• Comfort using veterinary software and multiple computer platforms.

Responsibilities

• Greet clients and create a welcoming experience for pets and their families; manage daily client communications.
• Provide front-office support and assist veterinarians during appointments and treatments.
• Place IV and urinary catheters, administer medications, and collect samples for in-house testing.
• Assist with radiology, dental procedures, anesthesia, and surgeries; monitor patients before, during, and after procedures.
• Maintain a clean, safe, and organized treatment environment.

Skills

Compassionate care

Professional communication

Organized and detail-oriented

Adaptive across locations

Team player

Education

Certified Veterinary Assistant (CVA)

Registered Veterinary Technician (RVT)

Tools

Veterinary software

Laboratory equipment

Radiology systems

Job description

At Creedmoor Road Animal Hospital, we're proud to be part of a privately owned group of six veterinary hospitals serving communities across North Carolina. We're not a corporate practice. We're a close-knit team that believes exceptional patient care starts with happy, supported employees.

Our culture emphasizes teamwork, professional growth, work-life balance, and mental wellness. We are committed to creating a positive environment where employees feel valued and empowered to succeed.

About the Role

We are seeking a Veterinary Client Services and Assistant team member to join our hospital network in a unique hybrid role. This position combines front-office client support with hands-on veterinary assistant responsibilities, allowing you to make a meaningful impact on both the client experience and patient care.

As a float team member, you'll have the opportunity to support multiple Legacy Veterinary Group locations, work alongside a variety of veterinary professionals, and expand your skills across our six-hospital network.

What You'll Do

Client Services Responsibilities

• Greet clients and create a welcoming experience for pets and their families
• Answer incoming calls and provide outstanding customer service
• Schedule appointments and manage daily client communications
• Maintain accurate patient and client records
• Educate clients on hospital services, procedures, and follow-up care
• Navigate multiple computer systems and veterinary software programs
• Provide compassionate support during both routine and emotional situations

Veterinary Assistant Responsibilities

• Assist veterinarians and technicians during appointments and treatments
• Place IV and urinary catheters
• Administer medications via IV, IM, SQ, and oral routes
• Collect blood samples and perform in-house laboratory testing
• Assist with radiology and diagnostic procedures
• Perform dental radiology and support dental procedures
• Monitor patients before, during, and after procedures
• Assist with anesthesia, surgeries, and patient recovery
• Maintain a clean, safe, and organized treatment environment

What We're Looking For

We are searching for someone who is:

• Compassionate and dedicated to animal care
• Trustworthy and dependable
• Professional in communication and client interactions
• Organized and detail-oriented
• Comfortable balancing clinical and client-facing responsibilities
• Adaptable and able to work in multiple hospital locations
• A collaborative team player with a positive attitude

Preferred Skills & Experience

• Veterinary assistant experience is preferred
• Strong customer service and phone skills
• Knowledge of veterinary terminology and medical procedures
• Experience with laboratory work, radiology, and patient care
• Familiarity with anesthesia monitoring and dental procedures is a plus
• Comfort using veterinary software and multiple computer platforms

Benefits

• $200 annual pet care credit for up to two personal pets
• Free exams and bloodwork for your pets
• 20% discount on additional veterinary services
• Access to Royal Canin, Purina Pro Plan for Professionals, and Hill's pet food at reduced pricing
• Three sets of company scrubs and a company jacket provided after 90 days
• Four-day work week
• No weekends
• Flexible scheduling that supports work-life balance
• Paid Time Off and encouragement to use it
• Supportive team culture focused on employee well-being

Continuing Education

We believe learning never stops. Whether it's vendor-hosted lunch-and-learns, hands-on training, mentorship, or formal education, we're committed to helping our team members grow.

Interested in becoming a Registered Veterinary Technician? Team members with veterinary assistant experience who wish to pursue registration may be eligible for educational support. Assistance with school-related expenses is based on academic performance and includes a post-employment commitment agreement after six months of employment.

Why Join Us?

Veterinary experience is a plus, but we recognize that great team members come from many backgrounds. If you're passionate about helping animals, providing exceptional client service, and growing within a supportive privately owned practice, we'd love to meet you.

Join a team where your contributions matter, your growth is encouraged, and your work makes a difference every day.