Veterinary Client Service Supervisor

BluePearl Vet, LLC; Durham (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary hospital is seeking a Veterinary Client Service Supervisor to oversee daily operations of the Client Services Team. The role involves ensuring excellent customer service, managing team training, and fostering communication between clients and caregivers. Join a supportive environment that values growth and pet care excellence.

Benefits

Medical, dental, and vision insurance options

401(k) and retirement plans

Paid time off and holidays

Parental leave benefits

Trupanion pet insurance discounts

Flexible schedules

Qualifications

• Strong leadership and time management skills required.
• Experience in customer service and team management is essential.

Responsibilities

• Guide daily activities of the Client Services Team.
• Ensure effective training and scheduling for staff.
• Communicate and provide feedback to management.

Skills

Time Management

Organizational Skills

Leadership

Customer Service

Job description

BluePearl Pet Hospital is currently seeking a Veterinary Client Service Supervisor in Durham, NC.

Are you a passionate leader ready to make a difference? Do you have excellent time management, follow-through, and organizational skills? Do you love building successful teams that provide premier customer service and patient care?

Pay: $21.50 - $29.60/hour
This pay band is a starting point and depends on experience.

The Veterinary Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include facilitating communication between Client Services and hospital departments to ensure smooth operations and addressing issues that arise during shifts to maintain seamless client and patient experiences.

As the CSS, you will:

• Plan, monitor, and ensure the completion of training programs for new Client Service associates to provide high-quality personal care tailored to each client’s needs.
• Guide the Client Service Team Leader in scheduling staff effectively to meet client demands at every shift.
• Be an integral part of the management team, acting as a link between clients, patients, and caregivers, and providing feedback to co-managers to address issues causing dissatisfaction.
• Communicate clearly with team members through one-on-one and group meetings to ensure understanding of protocols, policies, and ongoing updates.
• Coach team members to proactively address client concerns and escalate stressful situations appropriately.
• Plan and conduct regular team meetings.
• Seek continuous improvement in client service through ongoing training, input from team members, and feedback from doctors and management.
• Meet with clients personally to discuss concerns and questions about services.
• Perform other duties as assigned.

Why BluePearl?

• We love pets. We offer Trupanion pet insurance and discounts on treatments, procedures, and food.
• We support growth through skill-based leveling, talent development programs, and leadership workshops, with opportunities for career advancement within Mars Veterinary Health.
• We emphasize continuous learning with annual CE allowances, free sessions, BluePearl University, and access to over 2,000 medical journals.

We prioritize your health and well-being by providing:

• Medical, dental, vision, and life insurance options
• Parental leave benefits
• Flexible schedules
• 401(k) and retirement plans
• Paid time off and holidays
• Support from a licensed social worker for maintaining a healthy work-life balance

We foster a family-like culture committed to leading the industry with remarkable pet care.

BluePearl is an equal opportunity employer committed to diversity and inclusion. We consider all applicants without regard to protected characteristics. Assistance or accommodations during the application process are available upon request. We uphold a drug-free workplace.