Veterinary Client Service Supervisor

Aavld; Conshohocken (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Job summary

BluePearl Pet Hospital in Conshohocken is seeking a Client Service Supervisor to lead the Client Services Team. This role focuses on enhancing client experience, managing team activities and communication, and ensuring the highest standards of pet care. With a commitment to continuous learning and career growth, BluePearl offers a supportive environment for its staff.

Benefits

Pet insurance and discounts

Career growth opportunities

401(k) and retirement planning

Medical, dental, and vision insurance

Flexible work schedules

Paid time off and floating holidays

Qualifications

• Excellent time management and communication skills.
• Ability to lead a team and ensure high levels of client service.
• Experience in coaching and staff development.

Responsibilities

• Guide daily activities of the Client Services Team.
• Ensure smooth interdepartmental communication and staffing.
• Meet with clients to address concerns regarding services.

Skills

Leadership

Organizational Skills

Time Management

Job description

BluePearl Pet Hospital in Conshohocken, PA is currently seeking a new Client Service Supervisor.

Are you a passionate leader who is ready to make a difference? Do you have excellent time management, follow-through, and organizational skills? Do you love building successful teams that provide premier customer service and patient care?

The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include facilitating communication between Client Services and all hospital departments to ensure smooth and efficient interdepartmental activity, especially in the absence of the CSM. The CSS provides management coverage for the CS department to ensure seamless service throughout the client and patient visit.

As the Client Service Supervisor, your responsibilities will include:

1. Planning, monitoring, and ensuring the completion of the initial training program for new Client Service associates to deliver the highest level of personal care tailored to each client's unique needs.
2. Guiding the Client Service Team Leader to schedule associates cost-effectively, ensuring sufficient staffing to meet or exceed client needs at every shift.
3. Acting as a key member of the management team and the link between clients, patients, and caregivers, providing feedback to co-managers to address issues that may cause client dissatisfaction.
4. Communicating clearly with client service associates both one-on-one and in groups to ensure understanding of new ideas, protocols, policies, and ongoing updates.
5. Coaching associates to proactively anticipate and address client service needs and assisting with escalated or stressful situations. Planning and conducting regular team meetings.
6. Seeking continuous improvement in client service through ongoing training, input from Client Service Coordinators, and feedback from doctors and management.
7. Meeting personally with clients to discuss concerns and questions regarding services provided.
8. Performing other duties as assigned.

Why BluePearl?

• We are passionate about pets. We offer Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• We support career growth. Our associates are leveled by skillset and can advance through talent development programs and leadership workshops. As part of Mars Veterinary Health, opportunities for career advancement are endless.
• We prioritize continuous learning, offering annual continuing education allowances, free sessions, BluePearl University training, and access to over 2,000 medical journals.

We also value your health and well-being, providing:

• Medical, dental, vision, and life insurance options
• Parental leave benefits
• Flexible work schedules
• 401(k) and retirement planning
• Paid time off and floating holidays
• Support from a regional licensed social worker for maintaining a healthy lifestyle in a fast-paced environment

At BluePearl, we foster a family-like culture, working together to lead the industry by providing remarkable pet care. We are committed to diversity and equal opportunity, welcoming applicants regardless of race, color, religion, sex, age, disability, sexual orientation, gender identity, veteran status, or other protected characteristics. Assistance or accommodations during the application process are available upon request.