Veterinary Client Service Specialist - Seattle (Weekdays)

Thrive Pet Care; Seattle (WA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

PTO and parental leave

Health insurance (medical, dental, and

Vision insurance

401k with employer contribution

CE opportunities

Pet perks and discounts

Job summary

PetCure Oncology, a Thrive Pet Healthcare partner, seeks a Veterinary Client Service Representative at our Seattle, WA location. Schedule Monday-Thursday 8am-4pm, 32-40 hours per week, no weekends or holidays.

You will coordinate between clients and veterinary staff, manage records, communicate with referring practices, schedule appointments, and assist with invoicing and billing. Experience in veterinary oncology preferred.

Qualifications

• 3–5 years of veterinary experience HIGHLY preferred—veterinary experience IS REQUIRED, preferably in medical or radiation oncology.

Responsibilities

• Retrieve, organize, and accurately document patient medical records prior to treatment.
• Communicate with referring veterinary practices to obtain records and coordinate patient information.
• Provide a compassionate, professional client experience for pet owners and veterinary partners.
• Use knowledge of veterinary oncology and clinical diagnostics to communicate effectively with clients and veterinary teams.
• Schedule appointments and maintain accurate information across multiple technology platforms.
• Assist with invoicing, billing, insurance processing, and account reconciliation.
• Communicate client or patient concerns promptly to appropriate team members and departments.
• Collaborate respectfully with clinical and administrative teams to support efficient patient care.
• Participate in team meetings and provide support to colleagues as needed.
• Manage multiple priorities and deadlines in a fast-paced veterinary healthcare environment.
• Identify problems, evaluate solutions, and resolve operational or client-service issues.
• Cross-train on additional responsibilities and assist with special projects as assigned.

Skills

Customer service

Communication

Multitasking

Remote work

Tech-savvy

Job description

PetCure Oncology, a Thrive Pet Healthcare partner, seeks a Veterinary Client Service Representative at our Seattle, WA location. Schedule Monday-Thursday 8am-4pm, 32-40 hours per week, no weekends or holidays.

You will coordinate between clients and veterinary staff, manage records, communicate with referring practices, schedule appointments, and assist with invoicing and billing. Experience in veterinary oncology preferred.