Veterinary Client Service Representative- Swing, AERA

Ethos Veterinary Health; West Caldwell (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a compassionate team dedicated to providing exceptional care for pets as a Client Service Representative. This rewarding role offers the opportunity to thrive in a dynamic environment, where you will be the first point of contact for clients and their beloved animals. You will handle client communications, manage appointments, and ensure a smooth experience for all. With a focus on professional growth and a supportive culture, you will play a vital role in making a difference in the lives of pets and their families. If you are passionate about animals and customer service, this is the perfect opportunity for you!

Benefits

401(k) with matching

Health, Dental, and Vision insurance

Paid Time Off (PTO)

Employee Assistance Program

Professional development

Uniform stipend

Student Debt Assistance

Fear Free Training and Certification

Access to continuing education and training

Qualifications

• 1 year of customer service experience preferred.
• Familiarity with payment collection processes is a plus.

Responsibilities

• Greet clients and manage phone calls effectively.
• Assist clients in scheduling appointments seamlessly.

Skills

Customer Service

Communication Skills

Multitasking

Organizational Skills

Adaptability

Education

High School Diploma

Experience in Veterinary or Medical Field

Tools

Veterinary Software

Basic Computer Systems

Job description

Veterinary Client Service Representative- Swing

Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ, wants YOU to be our next Client Service Representative.

Founded in 1977 by a visionary team of veterinarians, the Animal Emergency Group was created to meet the growing demand for specialized around-the-clock emergency care for pets. As one of the first hospitals in the nation dedicated exclusively to small animal emergency medicine, it set a new standard in veterinary care. Recognizing the need for expanded services, the hospital evolved into Animal Emergency & Referral Associates (AERA) in the mid-nineties, introducing a range of veterinary specialties to better serve the local pet community. In 2016, AERA further strengthened its commitment to exceptional pet care by expanding its emergency services to operate 24/7, 365 days a year. From its humble beginnings as an after-hours clinic to its status as a premier multi-specialty veterinary hospital, AERA remains dedicated to innovation, expertise, and compassionate care for every pet it serves

About the Role:
We are seeking a dependable and compassionate Client Service Representative to join our emergency and specialty veterinary hospital team on the swing shift. This role is ideal for someone who excels in a fast-paced environment, remains calm under pressure, and is dedicated to delivering excellent client experiences during evening and overnight hours.
Responsibilities Include (but not limited to):

• Essential Functions: Greet clients, manage phone calls, triage urgent cases, process payments, and support both clients and clinical staff.
• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Compensation:

• $21 as base hourly compensation
  • +$$ Overnight differential offered
  • +$$ Weekend differential offered

Anticipated Schedule:

• Full Time
  • Wednesday - Saturday
  • 6pm-2am

What You Can Expect:
At Animal Emergency & Referral Associates, we believe in taking care of you so you can provide the best care for our beloved pets.

• We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.
• We value your professional growth: We are committed to mentoring our team to help you reach your full potential.

• We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise.

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Qualifications:

• 1 year of customer service experience in the veterinary or human medical field preferred, or experience in a high-volume client service role.
• Familiarity with payment collection processes.
• Strong communication, multitasking, and organizational skills
• Comfortable working evenings, weekends, and holidays as needed
• Ability to remain professional and composed in high-stress situations
• Proficient in basic computer systems; experience with veterinary software a plus
• Passion for animals and a commitment to client service excellence
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development
• Uniform stipend
• Student Debt Assistance
• 6 Paid Holidays
• Recover Training and Certification for qualified staff
• Fear Free Training and Certification for qualified staff
• CE Reimbursement for qualified staff
• Access to VetBloom for RACE-approved continuing education and training

If you’re ready to take on a rewarding role that combines communication, organization, and compassion, we’d love to hear from you. Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!

For more information about our hospital, please visit https://www.aeravet.com/

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service