Veterinary Client Service Representative - Dermatology

Thrive Pet Healthcare; KodaVista (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Subsidized childcare and elder care

Free CE courses

Veterinary service discounts

Student loan support

Job summary

Thrive Pet Healthcare is seeking a full-time Client Service Representative to join their team in Rochester, NY. You will play a critical role as an advocate for pets and their owners, managing appointments, facilitating communication, and ensuring smooth patient care.

Benefits include competitive pay, 401(k) with employer match, mental health resources, and continuing education courses. Thrive offers a supportive environment and opportunities for career growth within its extensive network.

Qualifications

• Minimum 1 year of clinical veterinary experience.
• Possesses a positive work attitude.
• Self-motivated individual.
• Excellent communication and organization skills.

Responsibilities

• Serve as a compassionate advocate for clients and pets.
• Coordinate appointments and manage check-ins and check-outs.
• Facilitate communication between pet parents and the medical team.
• Process payments and support patient care.

Skills

Clinical veterinary experience

Positive work attitude

Self-motivated

Communication skills

Organization skills

Job description

Description

Dermatology for Animals is looking for a full-time Client Service Representative to join our team as part of the Thrive Pet Healthcare community in Rochester, NY.

About You

You’ll play an important role in pets’ lives by serving as a compassionate advocate and primary point of contact for our clients and their beloved pets. Your life-changing work will range from warmly welcoming clients and coordinating appointments, to facilitating clear communication between pet parents and the medical team, managing check-ins and check-outs, processing payments, and supporting the smooth flow of patient care.

The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills

• Minimum 1 years of clinical veterinary experience
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr- parental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on experience and credentials, with an expected starting range of $18-$20/ hour. The actual compensation will carefully consider a wide range of factors including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYouHelpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.