Veterinary Client Service Representative

Thrive Pet Healthcare; City of Rochester (NY); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources and therapy access

FREE CE courses

Pet perks and veterinary service discounts

Job summary

Thrive Pet Healthcare is looking for a Veterinary Client Service Representative in Rochester, NY. This full-time position supports veterinarians and ensures high-quality pet care while delivering exceptional client service.

Ideal candidates are passionate about animal care, possess veterinary experience, and have strong communication skills. You will work in a welcoming clinic environment with a chance for career growth through learning programs and comprehensive benefits.

Qualifications

• Veterinary experience strongly preferred.
• 1-2 years of client service representative experience.
• Strong communication and relationship-building skills.

Responsibilities

• Support veterinarians to ensure quality veterinary care.
• Maintain a clean, welcoming reception area.
• Provide excellent client service to owners.

Skills

Veterinary experience

Client service experience

Strong communication skills

Team player

Positive attitude

Multi-tasking ability

Job description

Veterinary Client Service Representative

Rochester, NY

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry‑leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry‑first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well‑being of the industry and raising the national bar for veterinary excellence.

At Greece Animal Hospital you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Our ideal candidate is passionate about animal care, highly motivated, and pays attention to detail. A full‑time position would require working between 30‑40 hours a week.

Role Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Maintain a clean, welcoming reception area.
• Provide excellent client service to owners.
• Assist in scheduling appointments and surgeries.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Be willing to guide, mentor, and support fellow team members.

Experience & Skill Requirements

• Veterinary experience strongly preferred.
• 1‑2 years of client service representative experience.
• Commitment to working within a team environment.
• Positive, will‑do attitude.
• Team player with flexibility.
• Strong communication and relationship‑building skills.
• Proven ability to multi‑task in a busy work setting.
• Professional demeanor and outgoing personality.
• Ability to lift up to 50 pounds, squatting, reaching, standing, and walking throughout the day.

Compensation

Negotiable based on credentials and experience with an hourly pay rate starting at $16‑$18 an hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Career Growth

You can grow your career as you choose through access to comprehensive learning and skillset programs. Build your skills and earn credentials through our vast, diverse, and free library of continuing education courses (ThriveU), live virtual interactive workshops, a program designed to teach you the fundamentals of running a pet hospital, a fully accredited distance learning program for veterinary technicians (AVMA‑CVTEA accreditation), scholarship opportunities, and tuition reimbursement.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people‑centered culture, and forward‑thinking business solutions — all while having plenty of fun along the way.

Core Values

• Service – delivering exceptional service.
• Empathy – leading with care.
• Accountability – achieve meaningful outcomes.
• Joy – be a source of light.
• Exploration – learn to fuel growth.
• Team – connect for success.

Benefits – Our Care In Action

• Competitive pay.
• 401(k) with employer match.
• Mental health resources, including easy access to therapy through Lyra Health.
• Paid parental leave.
• Purr‑ental leave for when you adopt a pet.
• Subsidized backup childcare and elder care.
• Expert advice, support and network discounts for fertility and family planning.
• FREE CE courses.
• Pet perks and veterinary service discounts.
• Student loan support tools and assistance.

Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.