Veterinary Client Service Representative at HUB - Port Chester

Homebase, Inc.; Town of Rye (NY); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Professional growth opportunities

Job summary

HUB Veterinary Group is seeking a Client Service Representative to warmly greet clients, manage the front desk, and support veterinarians. The role requires strong customer service skills and a willingness to learn medical terminology.

The ideal candidate will handle appointments, payments, and records, while maintaining a welcoming reception area. Evening, weekend, and holiday availability may be required as needed.

Qualifications

• Previous experience in a customer service or receptionist role is required.
• Experience in a veterinary setting is preferred.
• Excellent interpersonal and communication skills.
• Strong conflict resolution abilities in challenging situations.
• Organizational skills and attention to detail.

Responsibilities

• Greet and welcome clients in person and on the phone with a friendly attitude.
• Provide exceptional customer service by addressing inquiries, scheduling appointments, and offering support.
• Manage front desk tasks: scheduling, payments, and record-keeping.
• Maintain a clean, organized reception area for clients and pets.
• Assist veterinarians and technicians with administrative tasks and paperwork.
• Learn veterinary services terms and basic medical concepts as needed.
• Explain services, pricing, and treatment options to clients.
• Resolve client complaints professionally and promptly.
• Collaborate with the veterinary team to ensure patients receive quality care.
• Stay updated on pet health topics and communicate important information to clients.

Skills

Customer service

Receptionist duties

Interpersonal skills

Conflict resolution

Organizational skills

Multitasking

Computer skills

Verbal communication

Written communication

Team collaboration

Tools

Veterinary management software

Job description

Job Title: Client Service Representative

Company: HUB Veterinary Group

Location: Port Chester, NY

Job Type: Full-time preferred, Part-Time considered, Saturdays required

Are you a friendly and compassionate individual with excellent customer service skills? Do you have a love for animals and a desire to work in a dynamic new veterinary hospital? If so, we have an exciting opportunity for you! HUB Veterinary Group is a new, privately owned General Practice and Urgent Care animal hospital, and we are seeking dedicated client service representatives to join our team.

Responsibilities:

• Greet and welcome clients, both in person and over the phone, with a warm and friendly attitude.
• Provide exceptional customer service by addressing clients' inquiries, scheduling appointments, and offering support.
• Efficiently manage the front desk, including appointment scheduling, handling payments, and maintaining accurate records.
• Maintain a clean and organized reception area, ensuring a comfortable and welcoming atmosphere for clients and their pets.
• Assist veterinarians and technicians with administrative tasks, such as preparing patient records and organizing paperwork.
• Demonstrate a strong understanding of (or a willingness to learn) veterinary services, including preventive care, vaccinations, and basic medical terminology.
• Effectively communicate with clients, conveying information about services, pricing, and treatment options.
• Handle client complaints or concerns professionally and promptly, utilizing conflict resolution skills to ensure client satisfaction.
• Collaborate with the veterinary team to provide comprehensive care for animals and contribute to the overall success of the clinic.
• Stay updated on current pet health-related topics and communicate important information to clients when necessary.

Qualifications:

• Previous experience in a customer service or receptionist role is required.
• Previous experience in a veterinary setting is preferred.
• Exceptional interpersonal skills with the ability to establish rapport with clients and colleagues.
• Strong conflict resolution abilities to handle challenging situations and maintain a positive atmosphere.
• Genuine love and compassion for animals, with an understanding of their basic needs and behaviors.
• Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Proficient computer skills
• Prior knowledge of veterinary management software is a plus
• Strong verbal and written communication skills.
• Flexibility to possibly work evenings, weekends, and occasional holidays, as required.

Join our dedicated team and make a difference in the lives of animals and their owners! We offer a competitive salary, benefits package, and opportunities for professional growth.

We look forward to hearing from you!

HUB Veterinary Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.