Veterinary Client Service Representative

Pilchuck-Veterinary-Hospital; Washington; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Parental leave

401k

CE opportunities

Pet perks

Pet discounts

Job summary

Pilchuck Veterinary Hospital in Snohomish, WA is seeking a Veterinary Client Service Representative to deliver outstanding client service in a busy hospital. This full-time role supports daily operations across day/night/weekend shifts, with a 3-day work week and Thursday-Saturday schedule.

Ideal candidates have 1-2 years of veterinary client service experience, strong communication, and multitasking in a fast-paced environment.

Qualifications

• Experience as a receptionist required.
• Organization and tremendous attention to detail is a must.
• Must be able to multi-task and manage time effectively.
• Excellent communication and listening skills.
• Has professional and pleasant phone etiquette.
• Computer skills required.
• Accurate accounting skills are a must.
• Strong problem-solving abilities (judgment, logic, creativity, conflict resolution).

Skills

Customer service

Communication

Self-motivated

Team player

Scheduling flexibility

Fast learner

Veterinary experience

Receptionist experience

Tools

Computer skills

Accounting skills

Job description

Description

Veterinary Client ServiceRepresentative

Pilchuck Veterinary Hospital

Snohomish, WA

Full-time--Day/Night/Weekend Availability --3-day work week

Schedule: Thursday - Saturday 9a-10p

Why work atPilchuck Veterinary Hospital?

At Pilchuck Veterinary Hospital, a Thrive Pet Healthcare partner, we promote an emotionally intelligent work environment and a positive work/life balance.We offer primary care and 24/7 emergency services for dogs and cats. Our integrative medicine department provides rehabilitation services, as well as acupuncture and chiropractic for small animals. We are proud to be AAHA certified.Founded with a pioneering veterinary spirit, Pilchuck Veterinary Hospital has been serving Snohomish and the Puget Sound region since 1963. With a dedicated support staff, we provide 24-hour emergency and critical care for small animals, offering extensive resources to the veterinary community of the Pacific Northwest.

Ideal candidate:

• possessuperior customer service skills--veterinary experience highly preferred
• hasstrong communication skills
• isself-motivated
• works well on a team
• hasschedulingflexibility
• is aquick learner
• has 1-2 years of customer service experience in a veterinary setting.

Job Skills / Requirements:

• Experience as a receptionist required.
• Organizationand tremendousattention to detailis a must.
• Must beable to multi-taskand manage time effectively.
• Excellent communicationandlistening skills.
• Has professional and pleasant phone etiquette.
• Computer skillsrequired.
• Accurateaccounting skillsare a must.
• Strongproblem-solvingabilities (judgment, logic, creativity,conflict resolution).

Required licenses:

Must be able to obtain and maintain a Veterinary Medication Clerk's license, overseen by the WA state Department of Health.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits – our care in action

• Compensation-$19-23/hr-total compensation
• Paid time offincluding 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top-quality medical, dental, and vision insuranceplus health savings account and flexible spending account
• Pet perksinclude free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapy sessions
• 401k program
• Continuing education anddevelopment supportthrough our library offree CE coursesand paid time off to complete
• Scholarship opportunitiesandstudent loan supportprogram
• and so much more!

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19-23/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

For more about our practice: https://pilchuckvet.com/