Veterinary Client Service Representative

Accreditation Council for Graduate Medical Education; Snohomish (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k

Continuing education opportunities

Job summary

Pilchuck Veterinary Hospital in Snohomish, WA is seeking a Veterinary Client Service Representative. The role requires receptionist experience, strong communication, teamwork, and the ability to multitask in a busy clinic.

The ideal candidate has 1-2 years of veterinary customer service experience, excellent phone etiquette, and solid computer and accounting skills. Flexible schedule with day/evening/weekend availability is a plus.

Qualifications

• Experience as a receptionist required.
• 1-2 years of customer service in a veterinary setting.
• Excellent communication and listening skills.
• Professional phone etiquette and organization are essential.
• Must be able to multi-task and manage time effectively.

Skills

Customer service

Communication

Team player

Scheduling

Quick learner

Multitasking

Phone etiquette

Attention to detail

Education

No degree required

Tools

Computer skills

Accounting skills

Job description

Veterinary Client Service Representative

Pilchuck Veterinary Hospital

Snohomish, WA

Full-time--Day/Night/Weekend Availability --3-day work week

Schedule: Thursday - Saturday 9a-10p

Why work at Pilchuck Veterinary Hospital?

At Pilchuck Veterinary Hospital, a Thrive Pet Healthcare partner, we promote an emotionally intelligent work environment and a positive work/life balance. We offer primary care and 24/7 emergency services for dogs and cats. Our integrative medicine department provides rehabilitation services, as well as acupuncture and chiropractic for small animals. We are proud to be AAHA certified. Founded with a pioneering veterinary spirit, Pilchuck Veterinary Hospital has been serving Snohomish and the Puget Sound region since 1963. With a dedicated support staff, we provide 24-hour emergency and critical care for small animals, offering extensive resources to the veterinary community of the Pacific Northwest.

Ideal candidate:

• possesses superior customer service skills--veterinary experience highly preferred
• has strong communication skills
• is self-motivated
• works well on a team
• has scheduling flexibility
• is a quick learner
• has 1-2 years of customer service experience in a veterinary setting.

Job Skills / Requirements:

• Experience as a receptionist required.
• Organization and tremendous attention to detail is a must.
• Must be able to multi-task and manage time effectively.
• Excellent communication and listening skills.
• Has professional and pleasant phone etiquette.
• Computer skills required.
• Accurate accounting skills are a must.
• Strong problem-solving abilities (judgment, logic, creativity, conflict resolution).

Required licenses:

Must be able to obtain and maintain a Veterinary Medication Clerk's license, overseen by the WA state Department of Health.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial well-being designed to meet your needs as a unique individual. Some key benefits include:

• Compensation-$19-23/hr-total compensation
• Paid time off including 8 weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks include free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k program
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program
• and so much more!

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19-23/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

For more about our practice: https://pilchuckvet.com/