Veterinary Client Service Representative - Swing Shift

Thrive Pet Healthcare; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

100% paid parental leave

Bereavement leave

Financial planning assistance

Educational opportunities

Much more!

Job summary

Thrive Pet Healthcare in Los Angeles (ACCESS San Fernando Valley) is seeking compassionate Client Care Representatives and Referral Coordinators to welcome clients and coordinate appointments. The role focuses on clear communication, triage, and ensuring a positive visit experience for pets and their families.

The schedule is Mon–Wed, 4:00pm–2:30am with competitive pay starting at $21–$23/hour plus shift differentials.

Qualifications

• Minimum two years of experience in a customer service role (veterinary experience preferred).
• Must be able to read, write and speak English fluently in a clear and audible voice.
• Desire to help people during often stressful visits to the hospital.

Responsibilities

• Answer incoming calls and triage urgent messages, directing to the appropriate department.
• Communicate with clients via phone and email to resolve questions.
• Maintain an empathetic and compassionate demeanor with pet parents.
• Assist referring hospitals with questions in a timely and efficient manner.
• Maintain medical records.

Skills

Customer service

English fluency

Job description

Description

Are you looking for a career where you can make a difference in a pet’s life? ACCESS San Fernando Valley is looking for individuals like YOU to join our growing Client Care Team!

Schedule: Mondays, Tuesdays, and Wednesdays - 4:00pm to 2:30am.

ACCESS in San Fernando Valley is one of the largest multispecialty referral hospitals in Southern California. And we understand a visit to the hospital is stressful for our pet parents. Our Client Care Team are the “first faces” of a pet’s visit to the hospital and we understand just how important this role is to the success of our hospital.

How important? Let’s talk pay. Our pay ranges begin at$21 - $23/ hourdependent upon existing experience.
ACCESS San Fernando Valley also offersshift differentials..
Shift hours worked between:
7pm-11pm = additional$2/hour
11pm-7am = additional$3/hour
any shift on Saturdays and Sundays = additional$2/hour

What makes the best candidates?

• Have a desire to help people through what is often a stressful event in their lives
• Minimum two-years of experience in a customer service role (prior veterinary experiencepreferred)
• Must be able to read, write and speak English fluently in a clear and audible voice

Our Client Care Team consists of Client Care Representatives and Referral Coordinators. While your day to day can vary, some duties you can expect will consist of:

• Answer incoming calls, triaging urgent messages, directing calls to appropriate department
• Effectively communicate/resolve client questions via phone and email
• Maintain an empathetic and compassionate demeanor when working with our pet parents
• Assist referring hospitals with questions in timely and efficient manner
• Maintain medical records

Referral Coordinators:

• Triage incoming requests
• Guide clients through check-in, discharge, check out
• Handle financial transactions
• Facilitate medication requests
• Effectively communicate/resolve client questions via phone and email
• Work closely with our medical teams to ensure a positive outcome at each visit

We care about you and your family with benefits such as

• 100% paid parental leave (and purr-rental leave)
• paid bereavement
• financial planning assistance
• educational opportunities
• much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.