Veterinary Client Service Representative

After Hour Animal Hospital; North Little Rock (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading veterinary emergency hospital is seeking a full-time Client Service Representative. The ideal candidate will enhance client experiences while managing various operational tasks in a fast-paced environment, ensuring excellent communication and customer service. This role offers competitive compensation and comprehensive benefits, including medical plans, paid time off, and scholarship opportunities.

Benefits

Medical, dental, vision plans

401k with employer contribution

Paid time off

Continuing education and development support

Pet perks, including free exams and discounts

Mental health benefits, including coaching

Scholarship opportunities

Qualifications

• Veterinary experience required, ER experience a bonus.
• Experience as a receptionist required.
• Strong problem-solving abilities including judgment and conflict resolution.

Responsibilities

• Assisting clients and managing service requests in an emergency veterinary setting.
• Maintaining organization and schedule flexibility for after-hours support.

Skills

Customer service skills

Communication skills

Organization

Attention to detail

Time management

Problem-solving

Tools

Computer skills

Job description

After Hour Animal Hospital -

Client Service Representative - Emergency

North Little Rock, AR

Full-time - Thursday-Sunday, swing/overnight availability required

After Hour Animal Hospital, a Thrive Pet Healthcare partner, is seeking a client service representative to join our team full-time. We are an emergency hospital open nights and weekends, equipped with radiology, in-house laboratory, ultrasound, endoscopy, and a surgery suite.

As part of the Thrive Pet Healthcare community, you will have access to support, tools, and resources to enhance your skills. Our hospital maintains a strong local community presence while benefiting from Thrive's national resources.

Ideal candidate:

• Possesses superior customer service skills; veterinary experience required, ER experience a bonus
• Has strong communication skills
• Is self-motivated
• Works well on a team
• Has scheduling flexibility
• Is a quick learner

Job Skills / Requirements:

• Experience as a receptionist required
• Organization and attention to detail are essential
• Ability to multi-task and manage time effectively
• Excellent communication and listening skills
• Professional and pleasant phone etiquette
• Computer skills required
• Accurate accounting skills a must
• Strong problem-solving abilities, including judgment, logic, creativity, and conflict resolution

Benefits – Our Care in Action:

We offer comprehensive benefits supporting mental, physical, emotional, and financial wellbeing, including:

• Compensation: $16-18/hr based on experience
• Medical, dental, vision plans
• Paid time off
• Pet perks, including free exams and discounts at all Thrive Pet Healthcare locations
• Mental health benefits, including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses
• Scholarship opportunities

And much more!