Customer Service Representative-Remote (Bilingual: Spanish and English) at Concentrix Little Ro[...]

Itlearn360; Little Rock (AR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is searching for a Remote Customer Service Representative who is bilingual in Spanish and English. This role involves providing customer support through calls while assisting with various inquiries and technical issues. Candidates should possess strong multitasking abilities and customer service experience. This position offers a competitive hourly wage along with benefits such as paid training and bonuses, making it an ideal opportunity for individuals seeking to grow in a supportive environment.

Benefits

Paid training

Performance incentives

401K with match

Paid PTO and holidays

Health insurance

Wellness programs

Mentorship

Diversity initiatives

Qualifications

• Fluent in Spanish and English (reading, writing, speaking).
• At least 1 year of customer service experience.
• Open availability with a quiet home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving technical issues.
• Track and document information in databases.

Skills

Customer service

Bilingual (Spanish and English)

Multitasking

Computer navigation

Education

High school diploma or GED

Job description

Customer Service Representative-Remote (Bilingual: Spanish and English) Job at Concentrix, Little Rock, AR

Job Description

Job Title: Customer Service Representative-Remote (Bilingual: Spanish and English)

Job Description: The Customer Service Representative-Remote (Bilingual: Spanish and English) works from home, interfacing with customers via inbound/outbound calls and the Internet. This role provides customer support and resolves routine problems related to the client's products and services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Are you seeking a "work from home" career change with a forward-thinking global organization that values a people-first, inclusive culture? Join Concentrix, a company recognized as one of the "World's Best Workplaces," with "Happiest Employees" and "Best Companies for Career Growth" awards annually. As a remote Customer Service Representative, you'll be part of a diverse team supporting each other's success and well-being, helping top brands improve through exceptional customer experiences and innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This opportunity allows you to reimagine your career and develop lifelong friendships. We provide training, technology, and ongoing support to help you succeed. About 80% of our managers and leaders are promoted from within. We also offer free learning and leadership development programs to help you achieve your career goals.

WHAT YOU WILL DO IN THIS ROLE

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services
• Deliver excellent customer experiences with a positive attitude

YOUR QUALIFICATIONS

• Fluent in both Spanish and English (reading, writing, speaking)
• At least 1 year of customer service experience
• Open availability
• High school diploma or GED
• A quiet, distraction-free home environment
• Proficiency in multitasking and learning new technologies
• Strong computer navigation skills
• Own a desktop or laptop with internet; a work computer may be provided
• High-speed internet (no wireless/hotspots or satellite) and a smartphone
• Reside in the United States with a valid U.S. address

WHAT'S IN IT FOR YOU

• Starting wage between $15 and $18 per hour
• Paid training and performance incentives
• Referral bonuses, 401K with match, paid PTO and holidays, health insurance
• Wellness programs, mentorship, and diversity initiatives

REIMAGINE THE BEST VERSION OF YOU!

If this sounds like the right next step, apply today and join over 440,000 global team members calling Concentrix their employer of choice.

Location: USA, OH, Work-at-Home

Language Requirements: Bilingual in Spanish and English

Work Type: Full-time

Physical & Mental Requirements: Operate computer, keyboard, telephone, headset, in a sedentary work setting

Eligibility to Work: Must be authorized to work in the U.S. and reside in the U.S.

Job Availability: This job posting is active and accepting applications.